Unfortunately, we have no way of shipping just a stand. The stand comes to us from the manufacturer as part and parcel with the entire monitor. You would have to get the entire monitor exchanged to get a another stand. But first test the stand off of the monitor =
* Lay a soft towel down on a flat surface * Disconnect all cabling from the monitor * Lay the monitor screen down on the towel * Remove the stand from the rear of the monitor * Set the stand on the flat surface and try to move it all the way up and down the track - If it works, replace it back to the monitor and test again - If the stand is broken, get the entire monitor exchanged
546.3mm in the Guide is correct. Your picture appears to almost match the picture in the Guide showing the gap at the top. Its almost like something is stuck in the track?
Another user will need to post a picture of their stand so we can compare to your picture.
He said that normally his stand hit the same point as mine and stops, and in order to go further to the top, he really needs to apply a lot of force, and he said "a lot" of force.
I didn't try that much force on mine but at least I know that is possible to reach the top.
And probably the same applies for minimum height as mine stops a inch away from the end of the tracks either on top or bottom.
DELL-Chris M
Community Manager
•
56.9K Posts
0
November 5th, 2016 19:00
Unfortunately, we have no way of shipping just a stand. The stand comes to us from the manufacturer as part and parcel with the entire monitor. You would have to get the entire monitor exchanged to get a another stand. But first test the stand off of the monitor =
* Lay a soft towel down on a flat surface
* Disconnect all cabling from the monitor
* Lay the monitor screen down on the towel
* Remove the stand from the rear of the monitor
* Set the stand on the flat surface and try to move it all the way up and down the track
- If it works, replace it back to the monitor and test again
- If the stand is broken, get the entire monitor exchanged
anthon.mark
3 Posts
0
November 5th, 2016 20:00
Hi Chris,
Thanks for the response.
I dont want to exchange the monitor because the stand, as the monitor is a pretty good one I got.
I just want to know if there is any workaround or something I could do with the stand in order to get it to go all the way up and down the track.
Also, whish to confirm if it is really supposed to reach 546.3 mm when fully extended.
These are images from my stand out of the monitor, where you can see the gap that the moving part is from the top.
http://imgur.com/a/bOJrg
Regards
DELL-Chris M
Community Manager
•
56.9K Posts
0
November 6th, 2016 07:00
546.3mm in the Guide is correct. Your picture appears to almost match the picture in the Guide showing the gap at the top. Its almost like something is stuck in the track?
Another user will need to post a picture of their stand so we can compare to your picture.
anthon.mark
3 Posts
0
November 6th, 2016 10:00
In another regional forum I asked the same and one user posted this image from his monitor.
Here it is mixed with mine where you can clearly see the difference in maximum height.
http://i.imgur.com/oRnld7E.jpg
He said that normally his stand hit the same point as mine and stops, and in order to go further to the top, he really needs to apply a lot of force, and he said "a lot" of force.
I didn't try that much force on mine but at least I know that is possible to reach the top.
And probably the same applies for minimum height as mine stops a inch away from the end of the tracks either on top or bottom.
Thanks for the help!