Never received the Dell egift card promised

I am posting this in the hope that somebody with some authority within Dell organization reads it and does something. I purchased a 70 inch Samsung T.V. from Dell on November 22nd., 2016 Part of the purchase was a free $250 Dell promotional egift card  that I was supposed to receive via email within 14 to 21 days. Like many others  have said, the egift card never arrived. I have contacted the Chat line and customer service email 4 times already. Each time, I get a response that yes it is confirmed that I am due the gift card and that it will be sent within 3-5 business days and lots of canned courtesy apologies for why it has been late, It still never arrives. My last service request number was 941381043 on December 29th, 2016. Again a promise of sending it within 3-5 business days but no such thing. I have since read about many other customers facing this. This is bordering on fraud on the part of Dell. I could have bought the T.V. cheaper elsewhere if it wasn't for this egift card. It is sad  f what has happened to Dell's customer service which was once legendary. I have bought computers and servers , both personally and through my company from Dell for more than 17 years. This was probably my last purchase from Dell