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DELL-Akshatha M
2 Intern
•
1.2K Posts
0
October 6th, 2016 09:00
Hi Gary Parr,
Thank you for reaching out to us.
Do you have any other docking station that you can try this Venue?
Please private message us the service tag of the system along with your email id, so that we can check on the configuration and guide you accordingly.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).
Gary Parr
32 Posts
October 6th, 2016 10:00
Hi there Akshatha,
It started working again this morning. I'm not sure why, but some combination of re-boots and re-flashing dock firmware fixed the situation.
Thanks!
October 7th, 2016 10:00
Thank you for this confirmation.
Do reach back to us if you have any query.
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DELL-Akshatha M
2 Intern
•
1.2K Posts
0
October 6th, 2016 09:00
Hi Gary Parr,
Thank you for reaching out to us.
Do you have any other docking station that you can try this Venue?
Please private message us the service tag of the system along with your email id, so that we can check on the configuration and guide you accordingly.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).
Gary Parr
32 Posts
0
October 6th, 2016 10:00
Hi there Akshatha,
It started working again this morning. I'm not sure why, but some combination of re-boots and re-flashing dock firmware fixed the situation.
Thanks!
DELL-Akshatha M
2 Intern
•
1.2K Posts
0
October 7th, 2016 10:00
Hi Gary Parr,
Thank you for this confirmation.
Do reach back to us if you have any query.