Hi jajaba,

You can check on the below links for the back-up and recovery files for your system:

http://dell.to/2iet5pi

or

http://dell.to/1JsMeJg

Whatever you do, do not try to run cheap data recovery programs against the original hard drive...

I installed the program and  Dell Key Creator icon did not detect my USB stick. I did refresh several times.

Hi jajaba,

Did you try the files from the above links or was it a retail version?

Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

Hi jajaba,

Please click my DELL-username and send me a Private Message with the Dell Service Tag number so that I can check this for you.