Another quick way to get the Service Tag on Windows is to open PowerShell Console and type "Get-WmiObject win32_bios". The Service Tag will be what appears in the SerialNumber field.
Do you know if you still have warranty on the system? If so you should be able to get your Service Tag by entering the BIOS. If not (no warranty etc), what happens if you remove the external monitor and just run the normal display (I don't think it will help here but just curious)? Lastly what version of Windows is on the system?
I'm quite confident that it's no longer covered by warranty as the system's been at least 4 years old.(Also remember checking the warranty early of last year before calling for Dell's help) Is it still possible to acquire the service tag from bios maybe? The normal display doesn't make any difference either. The gpu still runs when graphic intensive tasks are carried out (confirmed with a stress test which displayed nvidia gpu temps rising), but nothing I've done so far fixed the "not using display attached to nvidia" problem. It's running on 64bit Windows 10.
Thanks for the updates. Can you try entering the BIOS getting the Service Tag, and then Private Message me it, it might help me look into this. Regardless I will try to see if I can find anything. If anything changes please let me know.
jphughan
9 Legend
•
14K Posts
1
August 29th, 2017 19:00
Another quick way to get the Service Tag on Windows is to open PowerShell Console and type "Get-WmiObject win32_bios". The Service Tag will be what appears in the SerialNumber field.
Brad L (retired)
9 Legend
•
2.7K Posts
0
August 28th, 2017 15:00
Do you know if you still have warranty on the system? If so you should be able to get your Service Tag by entering the BIOS. If not (no warranty etc), what happens if you remove the external monitor and just run the normal display (I don't think it will help here but just curious)? Lastly what version of Windows is on the system?
Best regards,
Brad
Fyen
3 Posts
0
August 28th, 2017 19:00
I'm quite confident that it's no longer covered by warranty as the system's been at least 4 years old.(Also remember checking the warranty early of last year before calling for Dell's help) Is it still possible to acquire the service tag from bios maybe? The normal display doesn't make any difference either. The gpu still runs when graphic intensive tasks are carried out (confirmed with a stress test which displayed nvidia gpu temps rising), but nothing I've done so far fixed the "not using display attached to nvidia" problem. It's running on 64bit Windows 10.
Brad L (retired)
9 Legend
•
2.7K Posts
1
August 29th, 2017 18:00
Thanks for the updates. Can you try entering the BIOS getting the Service Tag, and then Private Message me it, it might help me look into this. Regardless I will try to see if I can find anything. If anything changes please let me know.
Best regards,
Brad
Fyen
3 Posts
0
August 30th, 2017 03:00
Just PMed you. Thanks for taking your time to answer me, and thank you jphughan for the tip!