Read through this. PCB as in the internal board? Which specific GeForce GTX 1050 Ti (EVGA, Aetina) ? * Was the U3415W purchased directly from Dell or some reseller? And when? * What is the 20 digit alpha-numeric U3415W serial number and A0x revision? * To what computer model is the U3415W attached? * What operating system is installed on the computer? * What video OUT ports are on the GeForce GTX 1050 Ti? * Can you replicate the issue when testing the U3415W on a different computer using the same U3415W port and cabling?
No. That article is showing that some video cards are not sending a constant DP 1.2 signal. If switching to DP 1.1 fixes the "randomly goes black for a few seconds" issue, the fault is either the video card driver or the video card itself. This U3415W was manufactured on 2/8/17. A03 is latest version I have seen out here.
I´ve been able to fix random blackscreens by giving my GPU (ASUS Strix Vega 64) more voltage. I also have a completely different monitor so yours is most likely not at fault either.
I had this issue when I moved PC from a VGA connection (build PC), which had no issues, to a Dell DP/HDMI only monitor.
Transpires after testing the power output on the second PC was not powerful enough to support the high-end video card. Installed a basic DVI/HDMI card and the issue is now resolved.
The PC with the high-end graphics card has a 750-watt power supply whereas the PC with the problem monitor has a 350 -watt mini tower
DELL-Chris M
Community Manager
•
56.9K Posts
0
August 28th, 2017 16:00
Read through this. PCB as in the internal board? Which specific GeForce GTX 1050 Ti (EVGA, Aetina) ?
* Was the U3415W purchased directly from Dell or some reseller? And when?
* What is the 20 digit alpha-numeric U3415W serial number and A0x revision?
* To what computer model is the U3415W attached?
* What operating system is installed on the computer?
* What video OUT ports are on the GeForce GTX 1050 Ti?
* Can you replicate the issue when testing the U3415W on a different computer using the same U3415W port and cabling?
pe2dave
5 Posts
0
August 29th, 2017 00:00
So a product sold as 1.2 needs to be set to 1.1?
Bought from Amazon
Where's the serial number?
PC is Win 10, Asus GA-Z77-HD3
Win10, up to date (bios and OS)
Using DP port
No, Linux box uses HDMI, video card has no DP out. GT750Ti No Linux support for 1050
pe2dave
5 Posts
0
August 29th, 2017 00:00
Update. Bought Aug 2017, date on back shows Feb 17.
S/N (as best seen) CN 0F1T1W 74201 728 0WTL A03
DELL-Chris M
Community Manager
•
56.9K Posts
0
August 29th, 2017 16:00
No. That article is showing that some video cards are not sending a constant DP 1.2 signal. If switching to DP 1.1 fixes the "randomly goes black for a few seconds" issue, the fault is either the video card driver or the video card itself. This U3415W was manufactured on 2/8/17. A03 is latest version I have seen out here.
pe2dave
5 Posts
0
August 30th, 2017 00:00
So 'some' have an intermittent fault. Else, its the Nvidia driver / hardware.
Summary (IMHO) Dell may have a problem but won't admit to it and can't anything.
Happens with 3 different Nvidia cards - not hw.
May be Nvidia sw (v.low probability since the same driver used across the family)
I'll settle for an intermittent. Just leaves a nasty taste Chris?
Dell used to be good.
pe2dave
5 Posts
0
August 30th, 2017 08:00
Minor update. With 1.2 turned off (on monitor) the PC has not blacked out in about 3 hours use. 1070 GPU
Cirar
1 Message
0
September 1st, 2018 07:00
Minor update even tho this post is quite old:
I´ve been able to fix random blackscreens by giving my GPU (ASUS Strix Vega 64) more voltage. I also have a completely different monitor so yours is most likely not at fault either.
ferguscorkery
2 Posts
0
January 14th, 2022 03:00
I had this issue when I moved PC from a VGA connection (build PC), which had no issues, to a Dell DP/HDMI only monitor.
Transpires after testing the power output on the second PC was not powerful enough to support the high-end video card. Installed a basic DVI/HDMI card and the issue is now resolved.
The PC with the high-end graphics card has a 750-watt power supply whereas the PC with the problem monitor has a 350 -watt mini tower
Hope this helps