The BIOS does not show a table like that. It says 'Idle. Battery needs replacing'. After the word 'Idle' there is a graphic of a battery with a coloured histogram column showing the charge level of 86%.
The Dell diagnostics in Windows state that the battery is fine.
Now, installing the latest Dell Command | Power Manager sometimes fix the battery problem. Please click Drivers & Downloads in the link below, click on Find It Myself, expand System Utilities, and then install Dell Command. You could click on Documentation, HTML for the battery information.
It appears you're on a much older Dell Command | Power Manager, furthermore the table (battery codes) that I've posted above is the latest one. Please see table listed below as it applied to your computer battery health:
After you install latest version of Dell Command, please power off system. Remove all peripherals and then remove AC adapter. Wait about 30 minutes, replace adapter, power on system and then boot into windows. At the taskbar, right click the battery icon, click on Dell Command | Power Manger and then check Battery Health and Settings in Battery Application, see image below:
If the battery setting is set to adaptive, I suggest you change setting to Standard. Power off system and remove adapter again. Wait about 5 minutes, replace adapter and then power on system. Hopefully, battery is fix now and charging again.
Thank you for your time on this. My initial concern about the cause arose form the conflicting messages that I was getting from the Dell Windows diagnostics and the BIOS information.
I rang Dell to order seek assistance. They asked me to hit F12 repeatedly whilst booting. This brought up another diagnostic which gives, inter alia, a lot more information about the battery status including, in my case an error code - 2000-0132 - which convinced Dell that the battery needed changing. Even though one cannot buy a replacement on their web site, they were prepared to sell me one directly. I elected to pay for a technician visit to ensure that, if there was any subsequent problem, or the the battery change did not work, I would have some recourse.
Whilst I will never know why the battery failed so quickly, I will certainly leave the Dell Command Power setting at Standard as you suggested to minimize the risk that charge rates contributed to its early demise.
Hi. I am having the same issue. Got XPS 13 9350 last year in November. About a week ago the charger started behaving weirdly. The LED light on the charger cord isn't turning up. The Dell Service Centre guy told me it is an adapter issue. I purchased a new Dell authentic adapter from him. The laptop charges, but still it won't go beyond 86%. Previously, when my original charger got damaged ( He couldn't give a satisfactory reason for that) it wouldn't charge above 86%. Now, least it charges, but it still won't go beyond 86%. I don't know if it is a battery calibration issue or the battery is dying. It was working perfectly fine 10 days ago. Can you please help?
ejn63
9 Legend
•
87.5K Posts
0
April 26th, 2017 04:00
First question: Does the system recognize the AC adapter, or does it show "unknown"? F2 to get into setup to check.
Batauri
6 Posts
0
April 26th, 2017 11:00
Am away from my laptop for a.couple of days - will respond then. Thanks for your interest
Batauri
6 Posts
0
April 28th, 2017 11:00
ejn63,
In the 'general/battery' section of the BIOS menu, apart from advising that the battery needs changing, it simply states that the 'AC adapter=45W'.
LSUFAN51
4 Operator
•
6.5K Posts
0
April 28th, 2017 20:00
:emotion-2:
The AC adapter says it's type (45W) which mean the adapter is good. What is the status of the battery health in the BIOS ? Does it say Excellent ?
Batauri
6 Posts
0
April 29th, 2017 01:00
LSUFAN51,
The BIOS does not show a table like that. It says 'Idle. Battery needs replacing'. After the word 'Idle' there is a graphic of a battery with a coloured histogram column showing the charge level of 86%.
The Dell diagnostics in Windows state that the battery is fine.
LSUFAN51
4 Operator
•
6.5K Posts
2
April 29th, 2017 10:00
Now, installing the latest Dell Command | Power Manager sometimes fix the battery problem. Please click Drivers & Downloads in the link below, click on Find It Myself, expand System Utilities, and then install Dell Command. You could click on Documentation, HTML for the battery information.
Support for XPS 13 9350 | Dell US
LSUFAN51
4 Operator
•
6.5K Posts
0
April 29th, 2017 10:00
It appears you're on a much older Dell Command | Power Manager, furthermore the table (battery codes) that I've posted above is the latest one. Please see table listed below as it applied to your computer battery health:
Excellent (new)
Normal (charges to around 90% or more),
Moderate (charges to around 80%)
Poor (charges, but only to around 50%)
Battery needs to be replaced (will not charge)
LSUFAN51
4 Operator
•
6.5K Posts
0
April 29th, 2017 11:00
After you install latest version of Dell Command, please power off system. Remove all peripherals and then remove AC adapter. Wait about 30 minutes, replace adapter, power on system and then boot into windows. At the taskbar, right click the battery icon, click on Dell Command | Power Manger and then check Battery Health and Settings in Battery Application, see image below:
LSUFAN51
4 Operator
•
6.5K Posts
0
April 29th, 2017 11:00
If the battery setting is set to adaptive, I suggest you change setting to Standard. Power off system and remove adapter again. Wait about 5 minutes, replace adapter and then power on system. Hopefully, battery is fix now and charging again.
LSUFAN51
4 Operator
•
6.5K Posts
0
April 29th, 2017 12:00
Lastly,
If the computer sit on a dock, I suggest trying the troubleshooting steps in the link below:
AC Adapter Errors or Battery not charging when docking ...
Batauri
6 Posts
0
May 9th, 2017 03:00
LSUFAN51
Thank you for your time on this. My initial concern about the cause arose form the conflicting messages that I was getting from the Dell Windows diagnostics and the BIOS information.
I rang Dell to order seek assistance. They asked me to hit F12 repeatedly whilst booting. This brought up another diagnostic which gives, inter alia, a lot more information about the battery status including, in my case an error code - 2000-0132 - which convinced Dell that the battery needed changing. Even though one cannot buy a replacement on their web site, they were prepared to sell me one directly. I elected to pay for a technician visit to ensure that, if there was any subsequent problem, or the the battery change did not work, I would have some recourse.
Whilst I will never know why the battery failed so quickly, I will certainly leave the Dell Command Power setting at Standard as you suggested to minimize the risk that charge rates contributed to its early demise.
LSUFAN51
4 Operator
•
6.5K Posts
0
May 10th, 2017 16:00
Glad to know Dell is sending a tech to replace the battery for you. Thanks for the update...:emotion-2:
varwolf31
1 Message
0
July 15th, 2017 06:00
Hi. I am having the same issue. Got XPS 13 9350 last year in November. About a week ago the charger started behaving weirdly. The LED light on the charger cord isn't turning up. The Dell Service Centre guy told me it is an adapter issue. I purchased a new Dell authentic adapter from him. The laptop charges, but still it won't go beyond 86%. Previously, when my original charger got damaged ( He couldn't give a satisfactory reason for that) it wouldn't charge above 86%. Now, least it charges, but it still won't go beyond 86%. I don't know if it is a battery calibration issue or the battery is dying. It was working perfectly fine 10 days ago. Can you please help?
Batauri
6 Posts
0
July 16th, 2017 11:00
aHave you tried hitting F12 on boot per my entry on 9th May to see what transpires.