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"No Audio Output device is installed" after Windows 10 update
Hello,
My Dell PC just installed a new Windows 10 update and my sound doesn't work anymore. It seems that there is suddenly no audio output device installed on my PC anymore. I checked the system and got a troubleshooting report.
What can it be and how can I solve this issue?
Any help appreciated!
Thanks, Steve
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There might be a problem with your audio device.
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Potential issues that were checked
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Detection details |
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Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. Atleast one of these services isn't running.
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| Sound | |
| Troubleshoot problems that prevent your computer from playing or recording sound. | |
| Package Version: |
4.1
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| Publisher: |
Microsoft Windows
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| Playing Audio | |
| Find and fix problems with playing sound. | |
| Package Version: |
4.0
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|---|---|
| Publisher: |
Microsoft Corporation
|
| Hardware and Devices | |
| Find and fix problems with devices and hardware. | |
| Package Version: |
4.0
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|---|---|
| Publisher: |
Microsoft Windows
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Steve16
15 Posts
1
October 14th, 2016 12:00
Problem got solved the following way: With the update microsoft 10 tried to install the most recent audio driver but by default installed the wrong one (intel instead of a realtek). In order to get the right version open the dell support
dell.com/support -> view all support -> enter your service tag -> "drivers & downloads" -> find it myself -> download and install the bios and audio driver -> done
Jim Coates
4 Operator
4 Operator
•
13.6K Posts
0
October 15th, 2016 07:00
Hello.Thanks for posting.
What model is the laptop?