XPS 13 9365 Erratic touch pad behavior

Hi Matt, 

Let me check on this and see if I can think of anything to try, do you still have the original system that is doing the same thing as well? 

Best regards,

Brad

Hi Brad,

I do not have the original laptop with the problem.  That one was returned.  I do have the second one on hand.   Thanks for the help.

Matt

It is hard to understand exactly what you might be seeing.  For instance, with a web browser, clicking might increase the text size.  Two finger scrolling may behave differently in different apps.  

I do not run Chrome, but I could check Edge if there is something specifically you would like confirmed.

My problem with this system is the Touchpad and Touchscreen seem to delay on an initial touch after a short period and will not react until after about a second after touched.  So, swiping can be inconsistent.

Saltgrass,  

I may try and take some video of the issue on Monday.  I have not noticed a one second delay, but will look for that too.

Thanks

Thanks for the updates, were you able to make a video on this? 

Best regards,

Brad

You might also try turning off the Tap with single finger to single-click.  Maybe hat would keep it from activating when you scroll over a link.

Brad, I made a video, but I am not too happy with the video quality and my commentary :)  It is hard to see what is going on.  It is also hard to capture the feel of the touch pad and how it acts in the video.  I may try another video, but here is the one I made today.

If I scroll over  blank area of a webpage it acts good.  If i scroll over graphics, or html links it acts strange and may click a link.  Sometimes it will fast scroll 4-5 pages.  

https://youtu.be/XvTx2A2-6ck

I agree the touchpad can be sensitive and can do strange things at times.

What desktop DPI are you running?  I normally use 200% but have at times used 175%.  I don't really like the 250% default setting.

Have you played with the sensitivity settings?

When I scroll, I don't move just the fingers, I try to keep them together and move from the wrist or elbow to try to maintain constant pressure.  If the fingers are exerting different pressures it may cause jumps.  When I scroll over a web page, I see the mouse cursor change to a hand but it does not activate, just indicates.

The touchpad on the 9365 is very smooth.  On my 7567 the touchpad is a little rough.  I think I like the smooth better which is just a personal preference but could effect how movement over the touchpad works.

Hi Brad, the original post also mentioned other issues namely "Some gestures mentioned in the online manual do not work.  For example; Circular Scroll," Is there any fix/solution for that?

Replacing the touch pad fixed the two finger scroll issue.  It is very smooth/normal now.  The extra gestures do not work, but that is not a huge concern for this user.  Scrolling and the pinch zoom work.

Thank you all for your suggestions.

Yan,  I did not have to send it in.  The laptop has Onsite Service After Remote Diagnosis.  A technician came next day to replace the touchpad.

You folks may want to ensure the touchpad is not being pushed up by the battery below.  On my system it sits about 1/32 nd of an inch (estimated) below the surrounding surface.

I have the same issues with my XPS 13 9350. Scrolling using two fingers causes random clicks and often moves the mouse cursor to the right top corner of the screen. Please help!

mattjkey, I understand you were able to replace your touch pad. Did you have to send your laptop to Dell for that?

Saltgrass, I was getting zooms when using gestures in a browser. I worked around that by disabling pitch to zoom in the trackpad settings. 

Thanks, mattjkey. I just ran remote diagnostics and got this:

Hardware failure (Free replacement—you are under warranty)

Your Touchpad/Mouse is operating outside of normal parameters and should be replaced.

A Dell representative will respond to your request within one business day and will help or arrange a service as required to fix your computer issue.

I guess my laptop is having some issues. I am not sure what kind of service agreement I have but I will post an update after I get in touch with a service rep.