I experienced a couple shutdowns over three days when 1.) Connected to an external monitor over HDMI and 2.) running Chrome or Firefox. Using a monitor and playing video in Chrome activated the Nvidia GPU. Hope this may help!
Hello good day. I have a newly bought unit inspiron 15 7000 around november 4, 2017. At first few days I was very happy as it has very good specs. I can play total war warhammer without issues. Then one day i decided to put it onsleep mode while as i was about to take a nap after some typing. When i woke up my heart suddenly stopped because when i tried to wakep up the pc it was all gray white pixel screen but the mouse was still responding. I manually shut it down. I thought it was done for. I rebooted it and everyhting was fine. Then after i tried to put it on hibernation mode. The same gray white screen welcomed me upon waking the pc up.
After some research i found an answer in the form of a BIOS 1.2 update. It was a blast or so i thought. Then after a few days it was showing some very odd behaviour. When on battery sometimes it does shutdown or restart then after i reboot it it shows me a message that the windows did not properly load. I frequently experience this when it is on battery and a usb device is plugged on my pc such as when i was transferring photos from my phone.
P.S.
The gray screen issue was resolved eversince the 1.2 BIOS update. I tried hardware diagnostic option on bios menu which found no issues in my harddisk ram or hardware. I did try several occassions to fully clean install the windows. And take note i never experience it when i was playing any game like civ 6, endless space 2, xcom, crusader kings 2 and stellaris. As of what I know most of them are graphics and cpu intensive. I love my rig. Hope this could be resolved.
There's new updates for drivers which were posted today. Can anyone confirm if installing these 3 drivers (wifi, engine interface driver, bluetooth driver) with bios 1.2.0 somehow fixed the problem? I'm still in bios 1.1.0.
@ DELL-Justin C Hello good day. I would just like to ask if the windows will keep a log of what is the cause of the sudden shutdown. Right after i open my pc after a random shutdown it would say the windows didnt load correctly. Im pretty sure it does its shutdown fits when i am transferring file from my phone to its hard disk.. thanks in advance. My inspiron 15 7000 is only a month old.
MikeJ290
9 Posts
0
December 11th, 2017 18:00
I experienced a couple shutdowns over three days when 1.) Connected to an external monitor over HDMI and 2.) running Chrome or Firefox. Using a monitor and playing video in Chrome activated the Nvidia GPU. Hope this may help!
1aydan
6 Posts
0
December 11th, 2017 19:00
It mostly happens when Optimus is switching integrated to the Nvidia GPU.
jaspherkeith
11 Posts
0
December 11th, 2017 23:00
Hello good day. I have a newly bought unit inspiron 15 7000 around november 4, 2017. At first few days I was very happy as it has very good specs. I can play total war warhammer without issues. Then one day i decided to put it onsleep mode while as i was about to take a nap after some typing. When i woke up my heart suddenly stopped because when i tried to wakep up the pc it was all gray white pixel screen but the mouse was still responding. I manually shut it down. I thought it was done for. I rebooted it and everyhting was fine. Then after i tried to put it on hibernation mode. The same gray white screen welcomed me upon waking the pc up.
After some research i found an answer in the form of a BIOS 1.2 update. It was a blast or so i thought. Then after a few days it was showing some very odd behaviour. When on battery sometimes it does shutdown or restart then after i reboot it it shows me a message that the windows did not properly load. I frequently experience this when it is on battery and a usb device is plugged on my pc such as when i was transferring photos from my phone.
P.S.
The gray screen issue was resolved eversince the 1.2 BIOS update. I tried hardware diagnostic option on bios menu which found no issues in my harddisk ram or hardware. I did try several occassions to fully clean install the windows. And take note i never experience it when i was playing any game like civ 6, endless space 2, xcom, crusader kings 2 and stellaris. As of what I know most of them are graphics and cpu intensive. I love my rig. Hope this could be resolved.
KoRnTuNeS
1 Rookie
•
43 Posts
0
December 12th, 2017 02:00
@jaspherkeith You can resolve these problems by downgrade the BIOS version to 1.1.0. I think some things are broken in bios 1.2.0.
jaspherkeith
11 Posts
0
December 12th, 2017 02:00
@Korntunes what about the problems
cgator41
4 Posts
1
December 12th, 2017 08:00
I also downgraded to BIOS 1.1.0 and have no restart problem since. (no random freezes or screen problems when re-opening the lid either).
Emek Durmusoglu
9 Posts
0
December 12th, 2017 22:00
After I downgrade v1.1.0, I didn't exprienced any hybernation glitch
Chokichi
7 Posts
0
December 13th, 2017 09:00
Just wanted to post here again and say that this problem is still happening.
Gureen
10 Posts
0
December 14th, 2017 06:00
There's new updates for drivers which were posted today. Can anyone confirm if installing these 3 drivers (wifi, engine interface driver, bluetooth driver) with bios 1.2.0 somehow fixed the problem? I'm still in bios 1.1.0.
Asteroidik0
5 Posts
0
December 15th, 2017 13:00
How did you do it?
indrajith
4 Posts
0
December 18th, 2017 12:00
KoRnTuNeS
1 Rookie
•
43 Posts
0
December 18th, 2017 17:00
@indrajith Is it work?
indrajith
4 Posts
0
December 19th, 2017 00:00
I don't know did not try this. bios 1.1.0 is working fine for me.
KoRnTuNeS
1 Rookie
•
43 Posts
0
December 19th, 2017 00:00
@indrajith Exactly the same, I am very pleased from bios 1.1.0
jaspherkeith
11 Posts
0
December 19th, 2017 10:00
@ DELL-Justin C Hello good day. I would just like to ask if the windows will keep a log of what is the cause of the sudden shutdown. Right after i open my pc after a random shutdown it would say the windows didnt load correctly. Im pretty sure it does its shutdown fits when i am transferring file from my phone to its hard disk.. thanks in advance. My inspiron 15 7000 is only a month old.