5 Posts

November 22nd, 2017 11:00

I also checked my ram by removing and switching. It made no difference, still black screen.

5 Posts

November 27th, 2017 07:00

Did all that...both battery and power lights go on. warranty over.

Community Manager

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56.9K Posts

November 27th, 2017 07:00

Did you purchase a 1, 2, or 3 year warranty? Let's backup. Did you follow these instructions?

* Disconnect the AC adapter from the laptop
* Remove the battery from the laptop
* Press and hold down the laptop power button for 10 seconds
* Reconnect ONLY the AC adapter to the laptop, no battery
* Press the laptop power button
- If the laptop powers on, the AC adapter and power port are functioning
- If the laptop does not power on, either the AC adapter is faulty or the power port is faulty

Community Manager

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56.9K Posts

November 28th, 2017 06:00

But which of these happened with the battery removed?

- If the laptop powers on, the AC adapter and power port are functioning

- If the laptop does not power on, either the AC adapter is faulty or the power port is faulty

DELL-Chris M

5 Posts

November 28th, 2017 10:00

without battery plug light works with battery a.c. both lights r on. However no fan noise black screen. I FEEL IT IS DEAD FOR NOW UNTIL BETTER CASH FLOW TO GET A FIX

Community Manager

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56.9K Posts

November 29th, 2017 05:00

I would test an external monitor on the M731R HDMI out port to see if Windows is appearing. If that works, the fault is the M731R LCD or LCD cable.

5 Posts

November 29th, 2017 07:00

I will give that a shot very soon thanks

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