Thanks for the reply. Troubleshooting revealed no issues with the 'blue screen'. For power, it said the laptop waits too long to sleep when not used(?) and said it fixed it. For the windows update, troubleshooting did not turn up any issues, but said there were new updates(there weren't any actually?) and also something about how I can fix issues by deleting and redownloading updates ( I am assuing this might have fixed the failed update for the 'people' feature).

Hi, I have the same issue and applied the suggestions in this thread.

After running the throubleshooting on windows update, the laptop no longer crashes.

@hrekrahr did your laptop still crash after the this step?

Hi wp2302, unfortunately, my laptop is still rebooting after running the troubleshooting. Very frustrating.

Wow, seems like everyone who purchased a Dell XPS 13 after October 2017 of any model variant of version is having this issue. Can we please work together to fact-check one VERY IMPORTANT claim?

THE RANDOM SHUTDOWNS NEVER HAPPEN WHEN THE COMPUTER IS PLUGGED IN. TRUE OR FALSE???

^^^ This is crucial. Also, I got 3 Dell XPS 13s just to see whether it was just my computer or Dell's problem, turns out...all 3 Dell XPS 13s had an ASF2 force off problem. I got a 8GB non-touchscreen, a 8GB touchscreen, and a 16GB touchscreen...All 3 of them had the same problem.

Hi Zodevax, thanks for the reply. I did not take note of this at the time of the reboots, but I do believe that these shutdowns have happened only when the laptop was not plugged / charging.

Type in System in your Taskbar Searchbar. Click on "System." In the window on the left hand side, click "Advanced system settings," then click "Settings..." under "Startup and Recovery." Uncheck the box that says "Automatically restart" under "System failure."

Turns out Windows systems have that option selected so in case of System failure, the computer will automatically reboot to prevent the computer from further damage. However, by unchecking that box, instead of a reboot, a dialogue box will pop up and tell you what exactly went wrong with your computer. So far, no dialogue box showed up, and my Dell XPS 13 isn't randomly rebooting...So far so good. Never had another random reboot in 2 days and counting. Please try this and let me know if this is a fix. Would be beyond happy if this simple trick fixes things...

Hi Zodevax, I followed that step you have suggested, and also by LSUFAN51 in the thread that I made. Unfortunately, I still have the reboots and no dialogue box pops up to tell me what went wrong.

Hi wp2302, sorry to hear that. I have not yet raised a case because I am deciding between just returning the laptop, or finding a working solution. I have read that a downgrade to BIOS 2.1 makes the the ASF2 force offs stop. I could do that, but I don't want to run a compromised laptop where to deal with one problem, I accept others. After all, you would think the BIOS 2.2 and 2.3 solve bugs and issues too. If someone can find a working solution while allowing me to stay on BIOS 2.3 that would be great.

Hi hrekrahr, system just rebooted again. So windows update troubleshooting wasn't a fix.

Also tried the suggestion of Zodevax, also no popups or dump files are being created...

@hrekrahr, have your raised a case at dell support about this issue? Did they come up with any suggestions?

As I suspected, a number of people on BIOS 2.1 previously complained on this forum about their thunderbolt and USB devices disconnecting intermittently. So, if I roll back to BIOS 2.1 and assuming that does indeed solve the ASF2 force offs, am I to risk the other problems? Great. I have probably spent more time on this laptop looking up on how to deal with my problems than getting work done. This is unfortunate because the XPS is a great laptop, and the quality control issues are unfairly detracting from Dell's achievement in manufacturing this device.

Okay, I took the plunge and downgraded to BIOS 2.1. Will have to wait and see if this solves the ASF2 issue. Meanwhile, I did an energy report check (cmd > powercfg /energyreport), and now it has come up with this "This device did not enter the USB Selective Suspend state". This better not lead to that issue where the XPS fails to go to sleep on its own, and which I think was linked to it by people previously. Sigh...will check and report back asap.

Edit - also the report says "Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled. PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer."

Hi hrekrahr, I was able to find a dump file after I had the reboot issue.

In that dmp file the issue appears to be originating from a qualcom driver.

This driver is used by the killer wifi card.

I installed the new killer drivers from the killer networking site.

www.killernetworking.com/driver-downloads

Until now, no reboots...

I'm currently still on latest bios.

Hi hrekrahr, the location is indeed c:\windows\livekernelreports.

You can open the file using windbg.exe

you can download the program here: developer.microsoft.com/.../download-windbg

Hi wp2302, thanks for the information. Can you please tell me how you opened the dump file? I can't get it to work on bluescreenview by Nirsoft. You went to (I assume) C:\Windows\LiveKernelReports. Then what?