Screen went black on Dell Inspiron 5755

Question

Dell Inspiron 5575 with AMD A8 & Windows 10 is only 30 days old. Was working fine then screen went black. I can see display if I hold a flashlight to the screen. I've tried several fixes: put in safe mode, updated drivers, run diagnostics. Now it just goes to nothing after Dell logo or just stays on Dell logo but still has black screen. I've read that several others have had this issue after a Windows 10 update, which is what I originally tried to resolve but now it's gotten worse. Can someone please help me? Really dont want to return the laptop is this is fixable.

ejn63 · Answer

Can you get to a visible display inside the Dell diagnostics (F12 at powerup)?

C21jporter · Answer

No, well not without holding a flashlight to the black screen. Also did a reset of Windows 10 & screen is still black. I'm presently going through set up (as if it came out of the box) with the flashlight :(

ejn63 · Answer

Contact Dell to have the screen replaced under warranty.

C21jporter · Answer

Ok unclicked windows reporting & problem solving in msconfig & services tab. Now screen is blinking. Think I'm almost there. Anyone know the next Step please?

Locked Topics – Laptops General

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