I will give it a go again, but it didn't come up with anything last time. This is a temperamental issue in that it works fine, then doesn't even boot after the next power down until I go through the process again. I will give it a shot again tonight and get back tomorrow.
Hi, I swapped the memory with some I had from a previous upgrade but same thing. I had to swap the memory out for it to boot, it shuts down automatically and then I can reboot. I ran diagnostics and no issues (it is currently running the second part of the diagnostics test. I don’t think it will find anything but will let you know. As soon as I power the PC down, I will need to change the memory and start the above process again. I just do not have a clue what it can be.
Thank you for this suggestion. It appears to have done the trick. I did it on Friday evening and it has been OK since. I have restarted, shut down and powered on a few times now and it has been fine. Hopefully this has sorted it. Thanks for your suggestion. Have a fab Xmas and New Year. :-)
ieee488
4 Operator
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11.1K Posts
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December 11th, 2017 07:00
Reboot your AIO.
Quickly tap the F12 key a few times.
Run Dell Diagnostics.
ieee488
4 Operator
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11.1K Posts
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December 11th, 2017 08:00
If you do get it to boot properly, back up your son's files to a USB flash drive.
alinotty
4 Posts
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December 11th, 2017 08:00
Thank you for your reply.
I will give it a go again, but it didn't come up with anything last time. This is a temperamental issue in that it works fine, then doesn't even boot after the next power down until I go through the process again. I will give it a shot again tonight and get back tomorrow.
Thanks again.
alinotty
4 Posts
0
December 11th, 2017 14:00
Hi, I swapped the memory with some I had from a previous upgrade but same thing. I had to swap the memory out for it to boot, it shuts down automatically and then I can reboot. I ran diagnostics and no issues (it is currently running the second part of the diagnostics test. I don’t think it will find anything but will let you know. As soon as I power the PC down, I will need to change the memory and start the above process again. I just do not have a clue what it can be.
ieee488
4 Operator
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11.1K Posts
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December 11th, 2017 16:00
Try updating your BIOS.
alinotty
4 Posts
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December 18th, 2017 07:00
Thank you for this suggestion. It appears to have done the trick. I did it on Friday evening and it has been OK since. I have restarted, shut down and powered on a few times now and it has been fine. Hopefully this has sorted it. Thanks for your suggestion. Have a fab Xmas and New Year. :-)
ieee488
4 Operator
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11.1K Posts
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December 18th, 2017 07:00
I am glad it appears to be working.
But buy an internal hard drive and back up the hard drive. You don't want to lose the data.