We've tried different adapters. The main problem I have is that the problem is hard to replicate. Whenever I try to do so, so I can call the Helpdesk to have the screen swapped with a different one, it won't work, but if I then place the monitor on a workspace, that user is bound to call me back sooner or later (usually within a day) reporting the very same problem.
What video cards do you have in these systems? Are they Dimension systems or Optiplex ? Does the DVI issue that is circulating in the Dimension Monitor Forum relate to you with these monitors? Please read the post below to see if your issue is related.
We use Optiplexes ranging from GX150's to GX270's and none of them are connected using DVI. Some of them have on-board video while a few others have seperate cards but the problems appears on all Optiplexes and, like I stated earlier, followes the monitor around.
It's nice to know that I'm not the only one with this problem, but unfortunately I must report to you that Dell has not offered me any more solutions to the problem. It seems that Dell is not aware of it, as every time I contact Support they treat the case like it's never happened before.
You are not allone, this also happens on the other site of the world (including the reaction of Dell).
Mine was replaced however, I'm now in the third month and checking the 6 referbished monitor!!
2 out of the 6 had the same problem.
And indeed Dell pretents to never have had this.
I hope you can get this solved..
(I can not give any other help then to ask for a replacement)
It seems to me like those monitors get general power failures after having been inactive but powered on for some period of time.
Whenever one of my monitors has this problem, all of the LED's go on, including both the orange and green LED near the On/Off button. I know this sort of issue can be hard to trace to it's origin, but I was thinking along the lines of built-up static electricity.
I don't think so, but as you set it is hard to trace, I had exactly the sam problem. All LEDs on including the orange and green for the powerbutton. But this was with a referbished monitor right out of the box.
This still accured after two days when monitor had to get alive after being in standby mode. For your information monitor was connected to a grounded powersupply and should therefore not be troubled with static energy.
OZgrin
6 Posts
0
May 10th, 2004 12:00
OZgrin
6 Posts
0
May 10th, 2004 12:00
DELL-Jesse L
Moderator
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17.9K Posts
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May 10th, 2004 12:00
OZgrin,
Thank you for using the Dell Community Forum.
If you plug this monitor into another machine does the same thing happen?
DELL-Jesse L
Moderator
•
17.9K Posts
0
May 10th, 2004 16:00
OZgrin,
What video cards do you have in these systems? Are they Dimension systems or Optiplex ? Does the DVI issue that is circulating in the Dimension Monitor Forum relate to you with these monitors? Please read the post below to see if your issue is related.
http://forums.us.dell.com/supportforums/board/message?board.id=dim_monitor&message.id=33721
OZgrin
6 Posts
0
May 11th, 2004 05:00
OZgrin
6 Posts
0
August 23rd, 2004 05:00
It's nice to know that I'm not the only one with this problem, but unfortunately I must report to you that Dell has not offered me any more solutions to the problem. It seems that Dell is not aware of it, as every time I contact Support they treat the case like it's never happened before.
Don't they keep logs...?
w.isky
4 Posts
0
September 10th, 2004 20:00
You are not allone, this also happens on the other site of the world (including the reaction of Dell).
Mine was replaced however, I'm now in the third month and checking the 6 referbished monitor!!
2 out of the 6 had the same problem.
And indeed Dell pretents to never have had this.
I hope you can get this solved..
(I can not give any other help then to ask for a replacement)
OZgrin
6 Posts
0
September 13th, 2004 10:00
It seems to me like those monitors get general power failures after having been inactive but powered on for some period of time.
Whenever one of my monitors has this problem, all of the LED's go on, including both the orange and green LED near the On/Off button. I know this sort of issue can be hard to trace to it's origin, but I was thinking along the lines of built-up static electricity.
What do you guys think?
w.isky
4 Posts
0
September 13th, 2004 18:00
Hi,
I don't think so, but as you set it is hard to trace, I had exactly the sam problem. All LEDs on including the orange and green for the powerbutton. But this was with a referbished monitor right out of the box.
This still accured after two days when monitor had to get alive after being in standby mode. For your information monitor was connected to a grounded powersupply and should therefore not be troubled with static energy.
What does cause it is also a ridle for me.
Hope you will find out what it is.
Regards Willem.