Sorry to hear of the problem. I would indeed not take it to CompUSA. For 1 it will most likely void the warrenty. 2nd it will cost you alot. 3rd just keep after the support guys. I have for the most part had great service from Dell unlike Gateway. It is possible that maybe you got new employees that just don't know or care. If you stay after them I am sure that Dell will fix it properly and best of all cost you nothing.
It sounds to me like you either have a dust problem (highly likely) or your microprocessor thermal cooling assembly is not mating to the cpu properly, but I doubt that as you are not shutting off. If you cannot get them to come and service it, bump to a supervisor, and if need be then deal with Customer Care. First try getting them to come out to look it over.
Thank you for your responses. I just don't think Dell consumer support knows what they are talking about any more. Further, I cannot understand them because of their heavy accents. This is my fourth Dell over the past 5 years, 2 desktops and two Inspirons. Dell support is just not what it used to be which was excellent. Example, my 1st Inspiron 5000 crashed last summer and still under warranty. I spent four continuous hours on the phone with Dell who concluded it was my harddrive. They agreed to send out a refurbished harddrive. Meanwhile, while still holding the phone with Dell, my neighbor came over to look it over. He said he did not think it was the harddrive but the Operating System. He reinstalled Windows 98SE and the Inspiron is working just fine. My husband now uses it.
I will try Dell Support again on Friday as I do not have time tomorrow to spend half a day on the phone. I will be very surprised if I get anywhere. Needless to say I probably will never buy another Dell. But I have heard bad things about Gateway as well.
Thank you John. I was wondering if Dell has any local service centers. My veterinarian just down the street from me has all Dell equipment. On several occasions, I have seen Dell servicemen working on his equipment. I thought that was what I was getting when I paid for in-home service.
I have not powered up the Inspiron for several days because I am worried it might burn up the circuitry. I will try calling Dell again tomorrow as I am short on time today.
I have decided to give up on Dell and take the 8500 Inspiron to CompUSA for service. Yes it is still in warranty but I just cannot take the hassle from Dell technical support, nor do I have the patience to spend more hours on the phone. Further, I have no confidence that they know what they are talking about or if what they decide is wrong is the correct diagnosis. As stated before, I will not purchase another Dell. In the future, I will purchase from a brick and mortar merchant in my area who does on-site repairs.
jartley
2 Posts
0
June 16th, 2004 19:00
johnallg
2 Intern
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7.3K Posts
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June 16th, 2004 20:00
It sounds to me like you either have a dust problem (highly likely) or your microprocessor thermal cooling assembly is not mating to the cpu properly, but I doubt that as you are not shutting off. If you cannot get them to come and service it, bump to a supervisor, and if need be then deal with Customer Care. First try getting them to come out to look it over.
Beverly Sampson
38 Posts
0
June 16th, 2004 20:00
Thank you for your responses. I just don't think Dell consumer support knows what they are talking about any more. Further, I cannot understand them because of their heavy accents. This is my fourth Dell over the past 5 years, 2 desktops and two Inspirons. Dell support is just not what it used to be which was excellent. Example, my 1st Inspiron 5000 crashed last summer and still under warranty. I spent four continuous hours on the phone with Dell who concluded it was my harddrive. They agreed to send out a refurbished harddrive. Meanwhile, while still holding the phone with Dell, my neighbor came over to look it over. He said he did not think it was the harddrive but the Operating System. He reinstalled Windows 98SE and the Inspiron is working just fine. My husband now uses it.
I will try Dell Support again on Friday as I do not have time tomorrow to spend half a day on the phone. I will be very surprised if I get anywhere. Needless to say I probably will never buy another Dell. But I have heard bad things about Gateway as well.
Beverly Sampson
johnallg
2 Intern
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7.3K Posts
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June 17th, 2004 00:00
Beverly Sampson
38 Posts
0
June 17th, 2004 10:00
Thank you John. I was wondering if Dell has any local service centers. My veterinarian just down the street from me has all Dell equipment. On several occasions, I have seen Dell servicemen working on his equipment. I thought that was what I was getting when I paid for in-home service.
I have not powered up the Inspiron for several days because I am worried it might burn up the circuitry. I will try calling Dell again tomorrow as I am short on time today.
Beverly Sampson
Beverly Sampson
38 Posts
0
June 19th, 2004 22:00
I have decided to give up on Dell and take the 8500 Inspiron to CompUSA for service. Yes it is still in warranty but I just cannot take the hassle from Dell technical support, nor do I have the patience to spend more hours on the phone. Further, I have no confidence that they know what they are talking about or if what they decide is wrong is the correct diagnosis. As stated before, I will not purchase another Dell. In the future, I will purchase from a brick and mortar merchant in my area who does on-site repairs.
Beverly Sampson
johnallg
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7.3K Posts
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June 22nd, 2004 01:00