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Sound Problem Alienware M14 R2
Hi, I have an alienware but lately I have a problem with my sound, sometimes its running normal but then it kinds of fade away. i did not connect it to any device like 5.1 or so. I run on Windows 8.1. If you have any suggestions or experienced the problem cause customer service is Substitute character removed as per TOU> in Malta.
Thanks a lot.
Alienware-L_Por
842 Posts
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February 25th, 2014 11:00
Does it happen only when the music app is on the background?
Luca2606
7 Posts
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February 25th, 2014 14:00
No not that I am aware of. It generally happens when im watching something on my VLC player, it kind of happens but lately its been happening more frequently.
Alienware-L_Por
842 Posts
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February 28th, 2014 12:00
If the problem is only on VLC, I recommend reinstalling the application first. If you're experiencing this issue with audio in general, try performing a clean install of this driver and let me know how it goes!
Luca2606
7 Posts
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March 7th, 2014 15:00
no the problem is every app even youtube. i found a list of drivers that i have to install but everything is up to date. i had a problem with my keybaord last time and they opened up my computer. maybe they did a mistake and touched the sound card by mistake?
Alienware-Naomi
1.8K Posts
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March 7th, 2014 15:00
Hi!
First, test the audio with external speakers or a headset and check if the same problem happens.
Update to the latest BIOS A14 for Windows 8.1.
Perform a clean installation of this driver for Windows 8.1 following these steps:
Alienware-Naomi
1.8K Posts
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March 10th, 2014 15:00
You're welcome!
By the way, if the audio is working fine with a headset, the problem might be on the speakers. If after following those troubleshooting steps you still have the same problem, I recommend you replace the internal speakers. Let me know how it goes!
Luca2606
7 Posts
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March 10th, 2014 15:00
Hi Naomi,
I checked it with a headset and its working fine. Ill do the procedure in the coming days. thank you so much for your excellent help.