Are there two entries in the device manager, or just one?
If two, and one shows a missing or faulty driver, it could be a driver issue.
If you see just one entry and are sure your system version had the nVidia option (it was an option on this model - not standard on all of them), chances are overwhelming the nVidia GPU has failed. The only solution for that is a replacement system board.
If it’s not detected in Device Manager and you don’t see any other unrecognized devices in there either, then drivers wouldn’t help because it means it’s not even showing up at a hardware level. That unfortunately probably requires hardware replacement. If the GPU in that system is a physically separate card, it could be the card or the motherboard slot, but if the GPU is soldered onto the motherboard itself, which is more common now, you’d need a new motherboard.
I have same problems. My dell is using Geforce 820M. I update the driver for this GPU, the lastest version. But it's not working. My laptop can't find the device. Fix it soon.
ZipperDude
2 Posts
1
January 27th, 2018 13:00
There's only one entry in device manager, unfortunately I think you're right it seems that it's failed which is frustrating.
ejn63
10 Elder
10 Elder
•
23.2K Posts
2
January 27th, 2018 13:00
Are there two entries in the device manager, or just one?
If two, and one shows a missing or faulty driver, it could be a driver issue.
If you see just one entry and are sure your system version had the nVidia option (it was an option on this model - not standard on all of them), chances are overwhelming the nVidia GPU has failed. The only solution for that is a replacement system board.
jphughan
4 Operator
4 Operator
•
14K Posts
1
January 28th, 2018 05:00
ZipperDude
2 Posts
0
January 28th, 2018 16:00
Yes the GPU is soldered into the motherboard itself, looks like a hardware failure. Thanks for the replies.
Sam_rn
2 Posts
0
June 6th, 2018 12:00
I mean solution other than motherboard replacement.
Sam_rn
2 Posts
1
June 6th, 2018 12:00
I have the same problem and my dell is also 3543 with the same graphics card nvidia 820m would like to know if you have a got a solution
Takeshi1409
1 Message
0
January 24th, 2019 10:00
I have same problems. My dell is using Geforce 820M. I update the driver for this GPU, the lastest version. But it's not working. My laptop can't find the device. Fix it soon.