Understand that VGA and HDMI are different technologies. Analog VGA is one direction (video card --> monitor) communication whereas Digital HDMI is dual back and forth scanning communication. So with the new video card using HDMI, if the computer is turned off, in essence "not connected" to the monitor, it is normal to see the following as shown on page 36 of the S2340L User's Guide =
Now, if you had the computer set to go into some Standby or Hibernate mode instead of "off", it would be interesting to see if the same screen appears.
I turned the PC on and didn’t use it so it went into power save mode. The screen went black except for the text box that stated “No HDMI Cable will go into power save mode in 5 minutes”.
I also used the monitors menu and picked the option for the input to be the VGA, even though there was no VGA cable connected. This caused the monitor to go black except for the text box, but this time it was NO VGA Cable.
I understand the difference between VGA and HDMI and VGA is only one way coms, but noting that with the old Video card, which was connected to the monitor by the VGA input, the monitor was “Smart enough” to sense that the VGA cable was still connected and the reason it had no signal coming in was either the PC was turned off or had gone into power save/sleep mode, either way it knew it had to also go into power save mode and not display a text box that stated the VGA cable wasn’t connected and go into power save mode in 5 minutes time.
This defiantly seems to indicate either the S2340L monitors wiring of the HDMI connector is incorrect/incomplete, or the monitors firmware is incorrect or both, because it’s not “Smart enough” or can't sense that the HDMI cable is still connected and it should be going straight away into power save mode and not displaying a text box then going into power save in 5 minutes.
DELL-Chris M
Community Manager
•
56.9K Posts
0
February 9th, 2018 07:00
Understand that VGA and HDMI are different technologies. Analog VGA is one direction (video card --> monitor) communication whereas Digital HDMI is dual back and forth scanning communication. So with the new video card using HDMI, if the computer is turned off, in essence "not connected" to the monitor, it is normal to see the following as shown on page 36 of the S2340L User's Guide =
Now, if you had the computer set to go into some Standby or Hibernate mode instead of "off", it would be interesting to see if the same screen appears.
Sheepdog120
3 Posts
0
February 11th, 2018 02:00
Chris,
I turned the PC on and didn’t use it so it went into power save mode. The screen went black except for the text box that stated “No HDMI Cable will go into power save mode in 5 minutes”.
I also used the monitors menu and picked the option for the input to be the VGA, even though there was no VGA cable connected. This caused the monitor to go black except for the text box, but this time it was NO VGA Cable.
I understand the difference between VGA and HDMI and VGA is only one way coms, but noting that with the old Video card, which was connected to the monitor by the VGA input, the monitor was “Smart enough” to sense that the VGA cable was still connected and the reason it had no signal coming in was either the PC was turned off or had gone into power save/sleep mode, either way it knew it had to also go into power save mode and not display a text box that stated the VGA cable wasn’t connected and go into power save mode in 5 minutes time.
This defiantly seems to indicate either the S2340L monitors wiring of the HDMI connector is incorrect/incomplete, or the monitors firmware is incorrect or both, because it’s not “Smart enough” or can't sense that the HDMI cable is still connected and it should be going straight away into power save mode and not displaying a text box then going into power save in 5 minutes.
Sheepdog120
DELL-Chris M
Community Manager
•
56.9K Posts
0
February 11th, 2018 15:00
You could be correct that the monitor itself is faulty, but the 3 year warranty may have already expired. Check the invoice for the buy date.