Thank you for your message. We will be glad to look into this for you.
Was there any recent software changes made like installing any update, games or anti-virus? What is the present OS installed on your computer?
Please click on the message tab – click new message & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
Hello. If re-installing the Realtek audio driver didn't help then it could be a hardware issue. If so, it will be covered under the terms of the warranty.
One more software thing you can try is to use Windows System Restore to return the computer back a few days ago, before the audio went off. If the problem is in the software then that might fix it.
Hello. If re-installing the Realtek audio driver didn't help then it could be a hardware issue. If so, it will be covered under the terms of the warranty.
One more software thing you can try is to use Windows System Restore to return the computer back a few days ago, before the audio went off. If the problem is in the software then that might fix it.
Hi, so i tried the system restore already and all it did was restore it back to a few days before when it still was missing sound :(
Thank you for your message. We will be glad to look into this for you.
Was there any recent software changes made like installing any update, games or anti-virus? What is the present OS installed on your computer?
Please click on the message tab – click new message & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
No, I was just watching youtube when this randomly happened. My OS Name says Microsoft Windows 8.1/ 64 bit operating system.
Hello. I overlooked where you had said your restored, in your original message.
If by restored you mean you performed a system recovery (returned the laptop back to the original factory configuration), and you tested immediately after the recovery, and the audio worked all right through the headphone jack but not through the speakers, then there has been hardware failure. System recovery is the best test there is to discover whether or not there has been hardware failure rather than a software issue.
ieee488
4 Operator
•
11.1K Posts
0
February 11th, 2018 11:00
Do you have an external speaker to try?
Dell-SreejithR
4 Operator
•
3.4K Posts
0
February 11th, 2018 18:00
Thank you for your message. We will be glad to look into this for you.
Was there any recent software changes made like installing any update, games or anti-virus? What is the present OS installed on your computer?
Please click on the message tab – click new message & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
Jim Coates
4 Operator
•
13.6K Posts
0
February 12th, 2018 04:00
Mia19
4 Posts
0
February 16th, 2018 15:00
I currently do not own one as of now.
EDIT: So my mom has one and I used hers and the external speaker works. However, if i disconnect it, I'm right back to square one :(
Mia19
4 Posts
0
February 16th, 2018 15:00
Hi, so i tried the system restore already and all it did was restore it back to a few days before when it still was missing sound :(
Mia19
4 Posts
0
February 16th, 2018 15:00
No, I was just watching youtube when this randomly happened. My OS Name says Microsoft Windows 8.1/ 64 bit operating system.
Jim Coates
4 Operator
•
13.6K Posts
0
February 17th, 2018 05:00
@Mia19"i restored my computer"
Hello. I overlooked where you had said your restored, in your original message.
If by restored you mean you performed a system recovery (returned the laptop back to the original factory configuration), and you tested immediately after the recovery, and the audio worked all right through the headphone jack but not through the speakers, then there has been hardware failure. System recovery is the best test there is to discover whether or not there has been hardware failure rather than a software issue.
@Mia19"the external speaker works"
Just to be clear, the external speakers were the kind that you plug into the laptop's audio jack, rather than usb or bluetooth speakers?
@Mia19 "Upon opening the "playback devices", both the speakers AND the headphones were completely gone from the list. "
There are no playback devices there at all? Because if not, i can't figure what is functioning in order for audio to be sent to the external speaker.