If you find out let me know too. I talked to Comcast this morning and they told me to call back in two days. I have been without connection for 3 weeks
Search me. I gave up on waiting for Dell Support to come up with a solution and ordered a new Dell Router, TrueMobile 2300 yesterday. I'm guessing that a newer model will work. It's about a $100 with tax and shipping. I'm not happy paying the extra money. But my network has been off the air for three weeks. So I'm getting desperate. I'm still surprised that Dell Support (which I've been pleased with in the past) has developed a fix. I thought that they monitored this Forum. It's a mystery.
You said they developed a fix. I think you meant they didn't. If you buy the new router, do you also have to buy a new card--I have the 1150 card. I too am frustrated with Dell. They are taking no responsibility for this mess. Why is it only happening to Dell and not other wireless users?
1154 has the same problem. Some people are buying new routers. I'm not buying a Dell replacement because I'm not sure they have the problem fixed yet, especially since they say it is not their problem.
If you look at my very first post, you'll see where to find the "fix" for the problem, which Dell Tech Support gave me. The procedure, which (I think, I'm not a real techie, but I think that I understand the concept) assigns the router a static IP address works for a couple of hours. Apparently Comcast assigns a new IP address every two hours (maybe for security?). So then you have get the new static address by running the DOS Window and reprogram the router. Very tiresome! The router simply doesn't pick up the new IP address.
When the Comcast cable modem feeds the Dell desktop, the desktop picks up the changes in the IP address, no problem. So it seems that it's just the router that is the problem. Not sure why. Hopefully the TM 2300 will pick up the IP address changes correctly.
Not sure about your card question. You must be using a laptop wirelessly. But as long as the router works correctly, you should be just fine.
I would have gone to Best Buy or such and got a D-Link, Netgear, or Linksys router - around $79 for the newest super "g" routers right now after rebates. I would avoid TrueMobile gear like the plague, except for the 1150 card - a rebranded Orinoco Gold card.
I spent nearly two hours resetting my router. The Dell technician informed me that it might work. What he didn't tell me was that I would have to reset it every 2 hours.
Can someone tell me if the 2300 router has solved this problem.
Doesn't Dell monitor these forums? We are getting no response from them, so I am concerned whether any Dell product has corrected this problem.
I can pick my TM 2300 up from UPS tomorrow. So I'll let you know if it works. I went through exactly the same gyrations that you did. the Dell technician explained how to manually set the router and it worked great -- but only for two hours. Then every two hours after that Comcast changed the IP address. Go figure. That's why I bought the TM 2300. Even though some forum posters said "no way, don't buy Dell." I figured that I could send it back to Dell easier if it doesn't work. Plan B is to buy a different brand. Like you I'm very surprised that Dell doesn't monitor this forum. I've got to believe that there are hundreds, if not thousands of TM 1184 routers hooked up to Comcast. What a crazy situation.
I had the same problem and was told by both Dell and Comcast that they were aware of the problem and that both were working on the problem together -- but no ETA on when it would (if it could) be fixed. Like others, my 1184 router had worked fine for 11 months and then suddenly went down last Sunday afternoon. I spent probably 8 hours on the phone (a good chunk on hold and then talking with Dell support in India for four nights in a row) but never could get the problem resolved. I noted that I couldn't get Comcast's Internet signal to go through the 1184 at all, even when I connected a CAT5 cable from the router to the computer. That told me there was a serious problem with the 1184 itself.
Realizing this, I finally went out and bought a Linksys WRT54GS router. I quickly noticed that the Linksys could send the Comcast Internet signal throgh the router via a CAT5 cable -- something the 1184 could not. Also, since this G-standard router is backwards compatible with the B-standard adapters, I was able to continue to use my old TrueMobile wireless card for my laptop and the TrueMobile USB adapter for my desktop. After getting a little help from Linksys support to clear up a couple of issues, the Linksys router is up and running smoothly, with a good wireless signal to my two computers and the Internet is coming through nicely. I have to tell you, what a relief to finally get this problem solved!
I chose Linksys since Comcast's own home networking plan uses Linksys equipment -- I figured if there were a similar problem in the future Comcast and Linksys would have a strong incentive to make their equipment work together. If you are fed up with this problem and can absorb the replacement cost, I recommend you do the same.
I still hope Dell and Comcast can figure out what the problem is and perhaps, if my hunch is right, Dell will ultimately update the 1184's firmware -- that way I might even use the 1184 as a second router to improve my signal on the second floor of my house. Of course, for those with this problem who are continuing to hold out hope for such a solution to use your 1184 again, best of luck to you.
pinkkflyd
6 Posts
0
June 14th, 2004 16:00
johnallg
2 Intern
•
7.3K Posts
0
June 14th, 2004 19:00
Dr. Gail
9 Posts
0
June 19th, 2004 17:00
p4dev
10 Posts
0
June 19th, 2004 18:00
Reply to Dr. Gail--
Search me. I gave up on waiting for Dell Support to come up with a solution and ordered a new Dell Router, TrueMobile 2300 yesterday. I'm guessing that a newer model will work. It's about a $100 with tax and shipping. I'm not happy paying the extra money. But my network has been off the air for three weeks. So I'm getting desperate. I'm still surprised that Dell Support (which I've been pleased with in the past) has developed a fix. I thought that they monitored this Forum. It's a mystery.
Dr. Gail
9 Posts
0
June 19th, 2004 22:00
Dr. Gail
9 Posts
0
June 19th, 2004 22:00
p4dev
10 Posts
0
June 19th, 2004 23:00
Dr. Gail--
If you look at my very first post, you'll see where to find the "fix" for the problem, which Dell Tech Support gave me. The procedure, which (I think, I'm not a real techie, but I think that I understand the concept) assigns the router a static IP address works for a couple of hours. Apparently Comcast assigns a new IP address every two hours (maybe for security?). So then you have get the new static address by running the DOS Window and reprogram the router. Very tiresome! The router simply doesn't pick up the new IP address.
When the Comcast cable modem feeds the Dell desktop, the desktop picks up the changes in the IP address, no problem. So it seems that it's just the router that is the problem. Not sure why. Hopefully the TM 2300 will pick up the IP address changes correctly.
Not sure about your card question. You must be using a laptop wirelessly. But as long as the router works correctly, you should be just fine.
--Peter
jwatt
4.4K Posts
0
June 20th, 2004 03:00
No, you should not need to replace the TM1150 card, since the problem with DHCP renewal is between the Dell routers and Comcast.
Jim
johnallg
2 Intern
•
7.3K Posts
0
June 21st, 2004 20:00
Dr. Gail
9 Posts
0
June 23rd, 2004 03:00
I spent nearly two hours resetting my router. The Dell technician informed me that it might work. What he didn't tell me was that I would have to reset it every 2 hours.
Can someone tell me if the 2300 router has solved this problem.
Doesn't Dell monitor these forums? We are getting no response from them, so I am concerned whether any Dell product has corrected this problem.
Thanks so much for your help.
Dr. Gail
9 Posts
0
June 23rd, 2004 03:00
Thanks for your recommendation. I will take your suggestion to buy a non-Dell product tomorrow.
johnallg
2 Intern
•
7.3K Posts
0
June 23rd, 2004 03:00
p4dev
10 Posts
0
June 23rd, 2004 04:00
Dr. Gail--
I can pick my TM 2300 up from UPS tomorrow. So I'll let you know if it works. I went through exactly the same gyrations that you did. the Dell technician explained how to manually set the router and it worked great -- but only for two hours. Then every two hours after that Comcast changed the IP address. Go figure. That's why I bought the TM 2300. Even though some forum posters said "no way, don't buy Dell." I figured that I could send it back to Dell easier if it doesn't work. Plan B is to buy a different brand. Like you I'm very surprised that Dell doesn't monitor this forum. I've got to believe that there are hundreds, if not thousands of TM 1184 routers hooked up to Comcast. What a crazy situation.
p4dev
10 Posts
0
June 24th, 2004 15:00
Dr. Gail--
Sounds like you've got a better plan. I tried to hook up my (new!) Dell TrueMobile 2300 router yesterday and it didn't work! Now I'll try a LinkSys.
--Peter
RLE3
9 Posts
0
June 27th, 2004 03:00
I had the same problem and was told by both Dell and Comcast that they were aware of the problem and that both were working on the problem together -- but no ETA on when it would (if it could) be fixed. Like others, my 1184 router had worked fine for 11 months and then suddenly went down last Sunday afternoon. I spent probably 8 hours on the phone (a good chunk on hold and then talking with Dell support in India for four nights in a row) but never could get the problem resolved. I noted that I couldn't get Comcast's Internet signal to go through the 1184 at all, even when I connected a CAT5 cable from the router to the computer. That told me there was a serious problem with the 1184 itself.
Realizing this, I finally went out and bought a Linksys WRT54GS router. I quickly noticed that the Linksys could send the Comcast Internet signal throgh the router via a CAT5 cable -- something the 1184 could not. Also, since this G-standard router is backwards compatible with the B-standard adapters, I was able to continue to use my old TrueMobile wireless card for my laptop and the TrueMobile USB adapter for my desktop. After getting a little help from Linksys support to clear up a couple of issues, the Linksys router is up and running smoothly, with a good wireless signal to my two computers and the Internet is coming through nicely. I have to tell you, what a relief to finally get this problem solved!
I chose Linksys since Comcast's own home networking plan uses Linksys equipment -- I figured if there were a similar problem in the future Comcast and Linksys would have a strong incentive to make their equipment work together. If you are fed up with this problem and can absorb the replacement cost, I recommend you do the same.
I still hope Dell and Comcast can figure out what the problem is and perhaps, if my hunch is right, Dell will ultimately update the 1184's firmware -- that way I might even use the 1184 as a second router to improve my signal on the second floor of my house. Of course, for those with this problem who are continuing to hold out hope for such a solution to use your 1184 again, best of luck to you.