The only way to fix that is to replace the battery (assuming there's no sign of damage on the mainboard itself; if there is, that too would need to be replaced).
Oh, those burn marks are not a good sign. Something is probably drawing too much current and overheating the connection. Dell engineers would probably know what those specific pins were for.
I have seen situations were connections which were not making good contact, would experience indications like you see. Can we assume all the wires are fully inserted into the plug? Make sure and check both ends of the cable for good contacts.
If you did not know, there are several threads regarding a 7567 problem with unwanted shutdowns.
-It's probably safe to assume that the battery cable has been fully inserted while I've been using it. Besides today, since I got it serviced ~2 months ago I haven't opened the back cover. Also, the issue happened much less for a little while after I got my laptop back. It's just become more frequent in the last few weeks. -I did notice that the random cuts occur more often after I open a game and temps start to rise. Not sure if that's enough to cause the burns. -I read some of the other threads about random shutdowns. Some people are saying its BIOS related, but even when I was on an older BIOS, I still had the sudden shutdowns/power cuts. Also, my battery hasn't been detected by the OS since I posted the OP. I've just had my laptop connected to AC. Seems like the next step for me is to call to get my battery replaced :l.
ejn63
10 Elder
•
30.7K Posts
0
March 8th, 2018 13:00
The only way to fix that is to replace the battery (assuming there's no sign of damage on the mainboard itself; if there is, that too would need to be replaced).
Saltgrass
4 Operator
•
4.3K Posts
0
March 8th, 2018 14:00
Oh, those burn marks are not a good sign. Something is probably drawing too much current and overheating the connection. Dell engineers would probably know what those specific pins were for.
I have seen situations were connections which were not making good contact, would experience indications like you see. Can we assume all the wires are fully inserted into the plug? Make sure and check both ends of the cable for good contacts.
If you did not know, there are several threads regarding a 7567 problem with unwanted shutdowns.
TFOne
2 Posts
0
March 8th, 2018 15:00
-It's probably safe to assume that the battery cable has been fully inserted while I've been using it. Besides today, since I got it serviced ~2 months ago I haven't opened the back cover. Also, the issue happened much less for a little while after I got my laptop back. It's just become more frequent in the last few weeks.
-I did notice that the random cuts occur more often after I open a game and temps start to rise. Not sure if that's enough to cause the burns.
-I read some of the other threads about random shutdowns. Some people are saying its BIOS related, but even when I was on an older BIOS, I still had the sudden shutdowns/power cuts. Also, my battery hasn't been detected by the OS since I posted the OP. I've just had my laptop connected to AC.
Seems like the next step for me is to call to get my battery replaced :l.