Thank you for your message. I will be glad to look into this for you.
The battery charge has to be 10 % & above to flash the BIOS.
What is the status of the battery icon when you place the mouse cursor on the battery icon in the notification bar?
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
Couple of points. First is this event happened right after the warranty ran out which is a year. It stopped charging completely which is unusual for a battery to go dead all of a sudden. Usually a battery will degrade over time and to the point where it won't accept a charge anymore.
Second is given all of the similar comments I have read on on forums regarding this issue I don't believe all are battery problems but hardware/software problems. For a message to appear that says "Battery charging disabled" to me says something set this parameter to this state. At one point the Dell System Diagnostic tool wouldn't even recognize my PC model or service tag number. One screen said I had warranty service until 2020 which is totally wrong. Way too many odd things happening so I'm not jumping to the conclusion that this is a battery problem. I've been through the replacement of cards with Dell on other issues only to find that didn't solve the problem. This should be a no-brainer for Dell to solve and given all the reports of this issue by other users I'm at a loss as to why this hasn't been addressed already.
ejn63
10 Elder
•
30.7K Posts
0
March 28th, 2018 05:00
If the system does recognize the adapter - but the battery won't charge, the battery is the first thing to replace.
If that doesn't solve the issue, it leaves the mainboard as the faulty part -- which is significantly more expensive to replace than the battery.
Dell-SreejithR
4 Operator
•
3.4K Posts
0
March 28th, 2018 06:00
Thank you for your message. I will be glad to look into this for you.
The battery charge has to be 10 % & above to flash the BIOS.
What is the status of the battery icon when you place the mouse cursor on the battery icon in the notification bar?
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
RedRocketRider
7 Posts
0
March 28th, 2018 07:00
Couple of points. First is this event happened right after the warranty ran out which is a year. It stopped charging completely which is unusual for a battery to go dead all of a sudden. Usually a battery will degrade over time and to the point where it won't accept a charge anymore.
Second is given all of the similar comments I have read on on forums regarding this issue I don't believe all are battery problems but hardware/software problems. For a message to appear that says "Battery charging disabled" to me says something set this parameter to this state. At one point the Dell System Diagnostic tool wouldn't even recognize my PC model or service tag number. One screen said I had warranty service until 2020 which is totally wrong. Way too many odd things happening so I'm not jumping to the conclusion that this is a battery problem. I've been through the replacement of cards with Dell on other issues only to find that didn't solve the problem. This should be a no-brainer for Dell to solve and given all the reports of this issue by other users I'm at a loss as to why this hasn't been addressed already.
RedRocketRider
7 Posts
0
March 28th, 2018 12:00
Sorry but I don't see a message tab anywhere near my avatar?? My email is . Send me an email so we can continue this in private as you requested.
Bob