Photoshop requires a dedicated GPU - not a hybrid GPU. Return the system for that refund, and re-order - this time a 15" Precision mobile workstation -- which is up to the task of running what you want it to run.
Photoshop is a 5,000 pound trailer - your system is a Honda Accord. You're not going to tow that trailer with a mid-range mid-sized car.
I see no such model I do see Dell Latitude Latitude 14 7000 (E7470-7662)
Most problems are ignoring minimum requirements.
6th-Gen Intel Core i3-6100U processor, 4GB of RAM a 128GB SSD and a 1366 x 768 display
You don't get all 4 gigs because INTEL HD Graphics Steals 1.7 gigs of system Ram. You need to update your machine to 16 gigs in order to get 14 gigs useable ram.
I did not post this for opinions on my choice of laptop. I worked within my budget and this is what suited me best, it runs Photoshop just fine, just as well as the 750ti in my Desktop.
I appreciate the concern however this post was intended to help me solve the issues I am having, I do not think that my choice of GPU has any effect on sound, battery, or indeed games loading to only a blank screen.
I understand what you are saying, fortunately I only require Photoshop for 2D editing as I create marketing materials for a few companies, usually I carry out all of this work on my desktop, but since i have found this laptop to run it to a standard that I am more than happy with, I now have the luxury to do it on the go.
In terms of gaming, that is not in my interest and therefore is not an issue for me, as mentioned previously I tested a game in order to get an idea of the GPU capabilities.
After running a hardware diagnostic it has come back positive with no issues. Software settings are all set as they were out the box after doing a factory reset, prior to that I tried changing everything thing I could think of, including drivers for sound and graphics.
Definetly a good call on McAfee and Dell software, have been meaning to remove McAfee as I am really not a fan of the software itself. Will be sure to do that
I am still getting the odd issue with sound crackling, battery seems okay now though and I am going to get some work done on Photoshop now to see how that performs
It isn't an opinion - just look at the recommended hardware for photoshop. Yes, your system meets the minimum - but that's going to do two things:
Slow performance, and
Strain the hardware.
You are entitled to think as you wish -- but Photoshop WILL strain this system, and you'll never get optimum battery life from it.
As for games, check with the game publisher - many games require specific settings to run on MUX-less software controlled hybrid systems (and in fact many older games won't run with the co-processor GPU at all, as they'll only see the Intel GPU). If it's been a while since the release of the game and there have been no updates, that too can cause issues.
To verify the operation of the hardware, run a full diagnostic (F12 at powerup to get in). Run this OUTSIDE Windows -- if any errors show up, contact Dell for repair support.
If no errors arise, start looking at your software settings and though you may be biased otherwise, carefully consider that your mid-range system just isn't up to running high-end software.
Two other things to get rid of - which are both performance-sapping:
1. McAfee antivirus -- use WIndows defender. McAfee is very resource-intensive.
2. The Dell Support Assist software - uninstall or disable this. It too saps system resources.
Thank you for your message. I will be glad to look into this for you.
Please try the steps suggested by ejn63. For the audio crackling issue run a hardware diagnostics outside the OS again & click on quick audio test & check if the crackling issue is audible.
Try to fully charge the battery & use the computer without using Photoshop & check if the battery drain is abnormal.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
I have the same issue as op, although the reinstalling the display driver did not do the trick for me so uninstalled the Intel audio driver itself and surprisingly the crackling has vanished !!!
You can the do the same by going to Device Driver-->Sound and Video controllers --> uninstall the Intel audio device.
Please do this with Audio driver(both Intel and Realtek) in reach.
ejn63
10 Elder
•
30.7K Posts
0
April 4th, 2018 04:00
This system is not suited to what you want to do.
Photoshop requires a dedicated GPU - not a hybrid GPU. Return the system for that refund, and re-order - this time a 15" Precision mobile workstation -- which is up to the task of running what you want it to run.
Photoshop is a 5,000 pound trailer - your system is a Honda Accord. You're not going to tow that trailer with a mid-range mid-sized car.
speedstep
9 Legend
•
47K Posts
0
April 4th, 2018 04:00
I see no such model
I do see Dell Latitude Latitude 14 7000 (E7470-7662)
Most problems are ignoring minimum requirements.
6th-Gen Intel Core i3-6100U processor, 4GB of RAM a 128GB SSD and a 1366 x 768 display
You don't get all 4 gigs because INTEL HD Graphics Steals 1.7 gigs of system Ram. You need to update your machine to 16 gigs in order to get 14 gigs useable ram.
http://www.crucial.com/usa/en/latitude-e7470/CT8082918
LewisHeywood
14 Posts
0
April 4th, 2018 05:00
https://www.notebookcheck.net/Dell-Inspiron-15-7570-i7-8550U-940MX-Laptop-Review.263654.0.html
LewisHeywood
14 Posts
0
April 4th, 2018 05:00
I did not post this for opinions on my choice of laptop. I worked within my budget and this is what suited me best, it runs Photoshop just fine, just as well as the 750ti in my Desktop.
I appreciate the concern however this post was intended to help me solve the issues I am having, I do not think that my choice of GPU has any effect on sound, battery, or indeed games loading to only a blank screen.
Thanks, Lewis
speedstep
9 Legend
•
47K Posts
0
April 4th, 2018 05:00
Photoshop works just fine with INTEL HD Graphics provided that you add enough system Ram.
INTEL HD Graphics Steals up to 1.7 gigs from system ram.
Dell Latitude 14 7000 Series E7470 (Latitude E7470 Series)
Processor
Intel Core i7-6600U (Intel Core i7)
Graphics adapter
Intel HD Graphics 520, Core: 1000 MHz, Memory: 1067 MHz
Memory 4096 MB , DDR4 SDRAM
Display 14 inch 16:9, 2560 x 1440 pixel, 10 fingers, AUO B140QAN Dell PN F0WXVV, IPS, Corning Gorilla Glass NBT, glossy: yes
Mainboard Intel Skylake-Y Premium PCH
Storage Samsung SSD PM851 M.2 2280 256GB, 256 GB
, 6GB/s SATA III
https://software.intel.com/en-us/articles/adobe-photoshop-with-open-standards-enhanced-by-intel-hd-and-iris-graphics
Intel HD Graphics Devices that support OpenGL and OpenCL and Photoshop
Intel graphics devices should be enabled for OpenGL and OpenCL graphics acceleration by default:
LewisHeywood
14 Posts
0
April 4th, 2018 05:00
I understand what you are saying, fortunately I only require Photoshop for 2D editing as I create marketing materials for a few companies, usually I carry out all of this work on my desktop, but since i have found this laptop to run it to a standard that I am more than happy with, I now have the luxury to do it on the go.
In terms of gaming, that is not in my interest and therefore is not an issue for me, as mentioned previously I tested a game in order to get an idea of the GPU capabilities.
After running a hardware diagnostic it has come back positive with no issues. Software settings are all set as they were out the box after doing a factory reset, prior to that I tried changing everything thing I could think of, including drivers for sound and graphics.
Definetly a good call on McAfee and Dell software, have been meaning to remove McAfee as I am really not a fan of the software itself. Will be sure to do that
I am still getting the odd issue with sound crackling, battery seems okay now though and I am going to get some work done on Photoshop now to see how that performs
ejn63
10 Elder
•
30.7K Posts
0
April 4th, 2018 05:00
It isn't an opinion - just look at the recommended hardware for photoshop. Yes, your system meets the minimum - but that's going to do two things:
Slow performance, and
Strain the hardware.
You are entitled to think as you wish -- but Photoshop WILL strain this system, and you'll never get optimum battery life from it.
As for games, check with the game publisher - many games require specific settings to run on MUX-less software controlled hybrid systems (and in fact many older games won't run with the co-processor GPU at all, as they'll only see the Intel GPU). If it's been a while since the release of the game and there have been no updates, that too can cause issues.
To verify the operation of the hardware, run a full diagnostic (F12 at powerup to get in). Run this OUTSIDE Windows -- if any errors show up, contact Dell for repair support.
If no errors arise, start looking at your software settings and though you may be biased otherwise, carefully consider that your mid-range system just isn't up to running high-end software.
Two other things to get rid of - which are both performance-sapping:
1. McAfee antivirus -- use WIndows defender. McAfee is very resource-intensive.
2. The Dell Support Assist software - uninstall or disable this. It too saps system resources.
Dell-SreejithR
4 Operator
•
3.4K Posts
0
April 4th, 2018 06:00
Thank you for your message. I will be glad to look into this for you.
Please try the steps suggested by ejn63. For the audio crackling issue run a hardware diagnostics outside the OS again & click on quick audio test & check if the crackling issue is audible.
Try to fully charge the battery & use the computer without using Photoshop & check if the battery drain is abnormal.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
LewisHeywood
14 Posts
0
April 4th, 2018 15:00
Another update - been on charge for 5 minutes after dropping to 1%, it is now at 31%.....
LewisHeywood
14 Posts
0
April 4th, 2018 15:00
Thanks for the reply,
I have just tried the hardware diagnostics test again and sound test comes up completely clear with no crackling at all.
I have just booted the laptop back up again after closing it down on 50% charge, only to find that it is critical battery 1% yet again :(
Lewis
Aditya_Gary
1 Message
0
April 30th, 2018 10:00
I have the same issue as op, although the reinstalling the display driver did not do the trick for me so uninstalled the Intel audio driver itself and surprisingly the crackling has vanished !!!
You can the do the same by going to
Device Driver-->Sound and Video controllers --> uninstall the Intel audio device.
Please do this with Audio driver(both Intel and Realtek) in reach.
Thanks LewisHeywood.