Did this issue start after any recent update like a Windows or Dell update?
Please restart the computer, tap F12 & choose Diagnostics, on the diagnostic screen please check the quick audio test & check if the popping issue is seen here.
This will help us diagnose if there is an issue with the hardware or driver.
Please click on the message tab – click new message & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
@apandey287, I see this suggestion all through these threads. As I understand Smartbyte, it is a Killer Wireless utility meant to facilitate the downloading or stre+aming of media. The 7567s are not shipped with Killer Wireless cards. If you have a place to "Turn it off", could you show us where?
I might wonder if there was an equivalent Intel utility which might be related, but since it appears the problem does not happen unless the subwoofer is involved, I might not be related to any type of network situation.
But then, if it isn't related to network traffic, why does it not happen with just local content or even content from a networked local source....
If it is just the subwoofer, it may be related to a discriminator which is filtering for lower frequency content.
The image shows it is from Rivet which is the Killer Wireless. So no Intel Wi-Fi adapter systems should have it. I do see it as an option, which I never installed, so no instance on my system. Maybe Sebastian did install it.
SmartByte is automatically installed on notebooks sold under Windows 10 licenses. Even when recovery is done, SmartByte installs itself again. Perhaps FreeDos versions may not have SmartByte installed.
Sebastian89, have you ever tried doing test tones on your system? I did a search for stre+aming Test tones and got several sites which seem to offer the ability. One even had a specific SubWoofer test. Don't put the + sign, that is there because that word was being bleeped in this forum.
I have tried to find something else you could watch your output with but the subwoofer output may not show up. You might try watching the Waves equalizer to see if it shows up there.
The only other thing, is the processor utilization and speed. If part of the sound processing was being delayed, it might result in a pop.
It does seem strange to me that your system was ding the random restarts and the popping... Maybe if it isn't shutting down any more, it will leave clues as to what is happening.
I have the Dell Inspiron 15 7567 w/ the 256 gb ssd. My computer had this same cracking and popping issue through the speakers. It went away when using headphones or bluetooth. Turning off Smartbyte solved the problem immediately. Thanks a lot for this suggestion. I thought it was a hardware issue, i was going to send my laptop in for service. I was on the phone with support for like an hour running random tests and nothing was resolved.
The solution for me was to disable SmartByte - windows - search - off. Smartbyte is an app to route your internet speed to much needed places, turns out this was creating the popping sound for me.
dallascowboysworldchamps
90 Posts
0
January 19th, 2018 13:00
Does it make the same sound if you plug in external speakers or headphones?
Sebastian89
1 Rookie
•
78 Posts
0
January 21st, 2018 12:00
NO
Dell-SreejithR
4 Operator
•
3.4K Posts
0
January 21st, 2018 21:00
Thank you for your message.
Did this issue start after any recent update like a Windows or Dell update?
Please restart the computer, tap F12 & choose Diagnostics, on the diagnostic screen please check the quick audio test & check if the popping issue is seen here.
This will help us diagnose if there is an issue with the hardware or driver.
Please click on the message tab – click new message & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
Dell-SreejithR
4 Operator
•
3.4K Posts
0
January 21st, 2018 21:00
*Duplicate*
apandey287
77 Posts
1
April 18th, 2018 03:00
Just turn off SmartByte or uninstall it!
Works for me
apandey287
77 Posts
0
April 18th, 2018 07:00
@Saltgrass See the image
I don't know what is the connection between popping sound and SmartByte but turning it off fixed the issue.
Its similar to the "mouse lag" case which had a temporary fix - Nvidia Geforce experience
If you can't see the image, here is the link : https://imgur.com/a/2bKKp
Sebastian89
1 Rookie
•
78 Posts
0
April 18th, 2018 07:00
You can not see the photo
Saltgrass
4 Operator
•
4.3K Posts
0
April 18th, 2018 07:00
@apandey287, I see this suggestion all through these threads. As I understand Smartbyte, it is a Killer Wireless utility meant to facilitate the downloading or stre+aming of media. The 7567s are not shipped with Killer Wireless cards. If you have a place to "Turn it off", could you show us where?
I might wonder if there was an equivalent Intel utility which might be related, but since it appears the problem does not happen unless the subwoofer is involved, I might not be related to any type of network situation.
But then, if it isn't related to network traffic, why does it not happen with just local content or even content from a networked local source....
If it is just the subwoofer, it may be related to a discriminator which is filtering for lower frequency content.
Saltgrass
4 Operator
•
4.3K Posts
0
April 18th, 2018 07:00
The image shows it is from Rivet which is the Killer Wireless. So no Intel Wi-Fi adapter systems should have it. I do see it as an option, which I never installed, so no instance on my system. Maybe Sebastian did install it.
KoRnTuNeS
1 Rookie
•
43 Posts
0
April 19th, 2018 01:00
SmartByte is automatically installed on notebooks sold under Windows 10 licenses. Even when recovery is done, SmartByte installs itself again. Perhaps FreeDos versions may not have SmartByte installed.
Sebastian89
1 Rookie
•
78 Posts
0
April 19th, 2018 01:00
can someone record this pop
Saltgrass
4 Operator
•
4.3K Posts
0
April 19th, 2018 06:00
Sebastian89, have you ever tried doing test tones on your system? I did a search for stre+aming Test tones and got several sites which seem to offer the ability. One even had a specific SubWoofer test. Don't put the + sign, that is there because that word was being bleeped in this forum.
I have tried to find something else you could watch your output with but the subwoofer output may not show up. You might try watching the Waves equalizer to see if it shows up there.
The only other thing, is the processor utilization and speed. If part of the sound processing was being delayed, it might result in a pop.
It does seem strange to me that your system was ding the random restarts and the popping... Maybe if it isn't shutting down any more, it will leave clues as to what is happening.
IshNy777
1 Message
0
May 9th, 2018 13:00
I have the Dell Inspiron 15 7567 w/ the 256 gb ssd. My computer had this same cracking and popping issue through the speakers. It went away when using headphones or bluetooth. Turning off Smartbyte solved the problem immediately. Thanks a lot for this suggestion. I thought it was a hardware issue, i was going to send my laptop in for service. I was on the phone with support for like an hour running random tests and nothing was resolved.
Saltgrass
4 Operator
•
4.3K Posts
0
May 9th, 2018 19:00
How did you get Smartbytes on a system which has an Intel Network device....?
sritee
2 Posts
0
May 11th, 2018 12:00
The solution for me was to disable SmartByte - windows - search - off. Smartbyte is an app to route your internet speed to much needed places, turns out this was creating the popping sound for me.