Thank you for your response. However, I still feel that a brand new machine should not fail multiple times within the first few months. I haven't had more than a three-week period without needing to seek help. Clearly, I'm not expecting Dell to pay for time lost but I'm reaching a point where I'm thinking of calling it quits and just replacing the machine: wireless card replaced, now it's the mother board, two failed docking stations ... all within the first six months.
Dell is not responsible for time lost when the system goes down, unless you purchased a time-sensitive (next-day or same-day) onsite service plan. If you did, and they're not complying with the terms, there's a contact link below you can use.
The only hardware failure here seems to be the system board - and Dell will generally not replace a system until three unsuccessful repair attempts have been made for the same failure.
bright5park
2 Posts
1
July 1st, 2018 07:00
Thank you for your response. However, I still feel that a brand new machine should not fail multiple times within the first few months. I haven't had more than a three-week period without needing to seek help. Clearly, I'm not expecting Dell to pay for time lost but I'm reaching a point where I'm thinking of calling it quits and just replacing the machine: wireless card replaced, now it's the mother board, two failed docking stations ... all within the first six months.
ejn63
10 Elder
•
30.7K Posts
0
July 1st, 2018 07:00
Dell is not responsible for time lost when the system goes down, unless you purchased a time-sensitive (next-day or same-day) onsite service plan. If you did, and they're not complying with the terms, there's a contact link below you can use.
The only hardware failure here seems to be the system board - and Dell will generally not replace a system until three unsuccessful repair attempts have been made for the same failure.