Your WiFi adapter probably doesn't support 5 GHz. If you go into Device Manager and look under Network adapters, you'll see the model of your WiFi card. Look for the specs on that or post it here and we may be able to check for you. If you need/want to upgrade, that system uses a mini-card slot for WiFi and Bluetooth, not the newer M.2/NGFF slot, so the best card you can buy that will work with your system is the Intel Wireless-AC 7260HMW. Make sure you get the HMW rather than NGW version, and also the Wireless-AC 7260 rather than Wireless-N 7260. For some reason Intel thought it would be a good idea to use the 7260 model number on two completely different cards.
One additional note: You should consider using the same SSID (WiFi network name) for your 2.4 GHz and 5 GHz band. That will allow roaming clients to dynamically choose the band that works best for them at any given time. For example, if you have a laptop, it might perform better on 5 GHz when close to the router but better on 2.4 GHz when farther away since 2.4 GHz can sometimes perform better at longer ranges. If you use unique names, your laptop will always connect to whichever network is ranked higher in your list and won't switch until that network is no longer available. If the names are the same, smarter clients will switch sooner than that.
Thank you for the previous message- but before I purchase Intel Wireless-AC 7260HMW , I wanted to confirm that the Wireless-AC 7260 is compatible with the 15R 5337 serice tag .
I checked a wholesale and when I plugged that service tag into their system- it said the Wireless -AC was not compatible.
jphughan
9 Legend
•
14K Posts
0
July 25th, 2018 12:00
Your WiFi adapter probably doesn't support 5 GHz. If you go into Device Manager and look under Network adapters, you'll see the model of your WiFi card. Look for the specs on that or post it here and we may be able to check for you. If you need/want to upgrade, that system uses a mini-card slot for WiFi and Bluetooth, not the newer M.2/NGFF slot, so the best card you can buy that will work with your system is the Intel Wireless-AC 7260HMW. Make sure you get the HMW rather than NGW version, and also the Wireless-AC 7260 rather than Wireless-N 7260. For some reason Intel thought it would be a good idea to use the 7260 model number on two completely different cards.
One additional note: You should consider using the same SSID (WiFi network name) for your 2.4 GHz and 5 GHz band. That will allow roaming clients to dynamically choose the band that works best for them at any given time. For example, if you have a laptop, it might perform better on 5 GHz when close to the router but better on 2.4 GHz when farther away since 2.4 GHz can sometimes perform better at longer ranges. If you use unique names, your laptop will always connect to whichever network is ranked higher in your list and won't switch until that network is no longer available. If the names are the same, smarter clients will switch sooner than that.
HikerRider
1 Message
0
March 20th, 2019 21:00
Thank you for the previous message- but before I purchase Intel Wireless-AC 7260HMW , I wanted to confirm that the Wireless-AC 7260 is compatible with the 15R 5337 serice tag .
I checked a wholesale and when I plugged that service tag into their system- it said the Wireless -AC was not compatible.
jonmtme
2 Posts
0
October 6th, 2019 03:00
Im in the same boat as you. Did you find a wireless card that works? Thanks