yes the only way to get rid of this problem is to replace ur mobo but in my case i have to replace it again,i've already asked my techs @ dell and they said that there was no solution yet but he did say he would mark it to high priority so that an engineer could fix it later on, i have a feeling its something with a bios what bios version is everyusing in this forum? im using A05
I'm also using A05 ... I should have an update today regarding whether or not the new motherboard solved my issue. Hopefully, I don't go through the same requirement of replacing the motherboard every so often - or whenever the BIOS decides to fry it - or whatever the reason that I would have to replace it to resolve the issue again. Although this has been a somewhat uncomplicated process - I am not looking forward to going through it again any time soon ...
... I see that the problem is deeper than I first expected. Looks like it could be a design flaw with the motherboards which affected people who bought around Spring/Summer 2003. Pity I didn't notice it until now - I'm two weeks out of warranty.
For the record, I'm using A02. I'll flash it up to A05, but I doubt this will make any difference.
i reccomend u try to get a complete care warranty renewal it will save u alot more money then buying every single part from dell, u can try to get one by calling this number 1-800-915-3355 ps i also reccomend in house service it saves alot more time then waiting for a box and then sending the box to dell and then waiting for the box to come back, plus they cant c u personal stuff.
So - the new motherboard - well, was a dud. Now, I am waiting on a replacement for the "replacement" motherboard - I'll follow up once I have received the new motherboard ... Hoping for the best, but this appears that it is going to take more of my time (6 hours total wait time, prior to the technician showing up).
i bet it was either the tech not handling it right or some one at dell not handling it right, mine better not be a dud, and if it is ill just send it back and keep using the ok one
So, just wanted to follow up - this is exactly how it went down -
First of three visits from Dell service tech. - Replacement motherboard did not work.
Second of three visits from Dell service tech. - Dell did not provide a replacement motherboard, but did include every other part of my 8500 (the tech ended up replacing some of the good stuff, as well as some of the casing)
Third visit - replaced the motherboard with a new one - and this did the trick to resolve the resource conflicts. However, this did not resolve the issue related to the Wacom tablet. I wasn't really sure if replacing the mb would have any impact on that issue though. Obviously the issue with the USB device is related specifically to the driver. Hopefully this is resolved by MS (or whomever) in the near future.
All in all - I have to admit that it was a good experience. The service tech was quite accommodating. So, if you had a similar problem to mine, I would suggest contacting Dell and providing them with this thread for reference. They should do the right thing.
Thanks both to NiTZ and ElectricSk8 for the advice and feedback.
I phoned up Dell and got a 3 year NDB onsite warranty renewal today (GBP 167.00) and will initiate a service call once I get that through. I will let you know how it goes, wish me luck...
well a once happy dell costumer is now very unhappy.. i called today to get an extended warranty, since they wont give warranties to computers 30 days outside the expired 1 year warranty, and i am 32 days out.. they have definitely lost a once happy customer. it seems issues with my APR and motherboard have worsened, i had to format the computer for the 4th time in 2weeks now. Sad to say.. but gateway anyone?
dont do it, dont get a gateway, hp or compaq you'll have more problems then u want, u should sell ur apr and notebook on ebay seperate so the buyer cant complain and get a 8600 or better with a complete care warranty at least thats what i would do if dell was being dumb
Always enlightening to read what the customers are saying...especially since Dell tells me they've never had this problem before. I also have 8500 with APR, purchased last summer (July 2003). APR worked fine for quite a while, now the computer won't recognize it. They've sent new APR, recreated docking profile, etc. etc. I have on site service but have never been able to actually get them to come here...despite the extra $$$ I paid, they want me to mail it in. I'm going to try again...using this thread as reference. I'm sick of reloading everytime some part of this computer stops working...only to find out that doesn't fix the problem. Never had a Dell before, doubt I'll do it again. When they replace the mobo do you lose any data/have to reload software, etc? I'm sick of doing that!
When I had my mother board replaced - actually replaced - there was not reinstallation of software, etc ... so they shouldn't even need your hard-drive. In fact, if it were me (and Dell is asking that you ship the pc back to them to all them to perform the installation of the mb instead of sending out a tech.) I would remove the HD from your system. That way Dell doesn't have the option of wiping it by accident. Whenever I had to ship my pc back to them for any repair, Dell actually requested that I remove the HD before shipping - I guess that they didn't want to be responsible for lost data.
At any rate, if it were me, I would inform them that you would rather have a technician sent out (if that option is available to you).
ThE NiTz
109 Posts
0
May 24th, 2004 16:00
hey lordaxil
yes the only way to get rid of this problem is to replace ur mobo but in my case i have to replace it again,i've already asked my techs @ dell and they said that there was no solution yet but he did say he would mark it to high priority so that an engineer could fix it later on, i have a feeling its something with a bios what bios version is everyusing in this forum? im using A05
niTz
ElectricSk8
12 Posts
0
May 24th, 2004 17:00
I'm also using A05 ... I should have an update today regarding whether or not the new motherboard solved my issue. Hopefully, I don't go through the same requirement of replacing the motherboard every so often - or whenever the BIOS decides to fry it - or whatever the reason that I would have to replace it to resolve the issue again. Although this has been a somewhat uncomplicated process - I am not looking forward to going through it again any time soon ...
sean
lordaxil
4 Posts
0
May 24th, 2004 18:00
[one flash and reboot later]
As predicted, no difference. Hmmm.. I wonder how much new motherboards cost?
lordaxil
4 Posts
0
May 24th, 2004 18:00
Hi NiTz,
Thanks for the reply. Having read around a bit more on the following threads:
http://forums.us.dell.com/supportforums/board/message?board.id=insp_apr&message.id=4983
http://forums.us.dell.com/supportforums/board/message?board.id=insp_apr&message.id=5092
http://forums.us.dell.com/supportforums/board/message?board.id=latit_apr&message.id=2259
... I see that the problem is deeper than I first expected. Looks like it could be a design flaw with the motherboards which affected people who bought around Spring/Summer 2003. Pity I didn't notice it until now - I'm two weeks out of warranty.
For the record, I'm using A02. I'll flash it up to A05, but I doubt this will make any difference.
ThE NiTz
109 Posts
0
May 24th, 2004 19:00
i reccomend u try to get a complete care warranty renewal it will save u alot more money then buying every single part from dell, u can try to get one by calling this number 1-800-915-3355 ps i also reccomend in house service it saves alot more time then waiting for a box and then sending the box to dell and then waiting for the box to come back, plus they cant c u personal stuff.
good luck
niTz
ElectricSk8
12 Posts
0
May 25th, 2004 01:00
So - the new motherboard - well, was a dud. Now, I am waiting on a replacement for the "replacement" motherboard - I'll follow up once I have received the new motherboard ... Hoping for the best, but this appears that it is going to take more of my time (6 hours total wait time, prior to the technician showing up).
Sean
ThE NiTz
109 Posts
0
May 25th, 2004 06:00
chears
niTz
Message Edited by ThE NiTz on 05-25-2004 01:36 AM
ThE NiTz
109 Posts
0
May 25th, 2004 06:00
i bet it was either the tech not handling it right or some one at dell not handling it right, mine better not be a dud, and if it is ill just send it back and keep using the ok one
good luck with ur RE-Replacement mobo
niTz
Message Edited by ThE NiTz on 05-25-2004 01:18 AM
ElectricSk8
12 Posts
0
June 2nd, 2004 00:00
No more emoticons -
So, just wanted to follow up - this is exactly how it went down -
First of three visits from Dell service tech. - Replacement motherboard did not work.
Second of three visits from Dell service tech. - Dell did not provide a replacement motherboard, but did include every other part of my 8500 (the tech ended up replacing some of the good stuff, as well as some of the casing)
Third visit - replaced the motherboard with a new one - and this did the trick to resolve the resource conflicts. However, this did not resolve the issue related to the Wacom tablet. I wasn't really sure if replacing the mb would have any impact on that issue though. Obviously the issue with the USB device is related specifically to the driver. Hopefully this is resolved by MS (or whomever) in the near future.
All in all - I have to admit that it was a good experience. The service tech was quite accommodating. So, if you had a similar problem to mine, I would suggest contacting Dell and providing them with this thread for reference. They should do the right thing.
Sean
lordaxil
4 Posts
0
June 2nd, 2004 13:00
Hello again,
Thanks both to NiTZ and ElectricSk8 for the advice and feedback.
I phoned up Dell and got a 3 year NDB onsite warranty renewal today (GBP 167.00) and will initiate a service call once I get that through. I will let you know how it goes, wish me luck...
Cheers,
ThE NiTz
109 Posts
0
June 3rd, 2004 05:00
u welcome man anytime and Good luck lordaxil
btw the new mobo i got before the stuff around the chipset was red now its white, maybe they finally fixed it for good with a new revision
niTz
ianspag
4 Posts
0
June 3rd, 2004 05:00
ThE NiTz
109 Posts
0
June 3rd, 2004 06:00
sheiny
7 Posts
0
June 12th, 2004 16:00
ElectricSk8
12 Posts
0
June 12th, 2004 17:00
When I had my mother board replaced - actually replaced - there was not reinstallation of software, etc ... so they shouldn't even need your hard-drive. In fact, if it were me (and Dell is asking that you ship the pc back to them to all them to perform the installation of the mb instead of sending out a tech.) I would remove the HD from your system. That way Dell doesn't have the option of wiping it by accident. Whenever I had to ship my pc back to them for any repair, Dell actually requested that I remove the HD before shipping - I guess that they didn't want to be responsible for lost data.
At any rate, if it were me, I would inform them that you would rather have a technician sent out (if that option is available to you).
Sean