Please read the whole discussion with intel. I've said that I've tested the problem with the direct HDMI-HDMI connection and it didn't help. The problem still remains.
No engineers here, just users helping other users. What model laptop? (edit your post to remove the tag since that is not allowed in this public forum) See if there are control buttons on the external monitor. Using an HDMI to VGA adapter cable will not work. That is your problem. One is digital and the other not.
Sorry for the sign in glitch. We have all done that same thing since the forum has been updated. After signing in Dell will auto save your post until you actually post it-even for a diff sign in.
QA_BA
10 Posts
0
August 7th, 2018 11:00
Thank you for your reply.
model 3552-0569
Please read the whole discussion with intel. I've said that I've tested the problem with the direct HDMI-HDMI connection and it didn't help. The problem still remains.
Mary G
4 Operator
•
20.1K Posts
0
August 7th, 2018 11:00
No engineers here, just users helping other users. What model laptop? (edit your post to remove the tag since that is not allowed in this public forum) See if there are control buttons on the external monitor. Using an HDMI to VGA adapter cable will not work. That is your problem. One is digital and the other not.
Sorry for the sign in glitch. We have all done that same thing since the forum has been updated. After signing in Dell will auto save your post until you actually post it-even for a diff sign in.