10 Elder

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30.7K Posts

August 9th, 2018 13:00

Press F12 a few times at powerup. Enter the Dell diagnostics and run an extended (NOT just quick) test on the drive - this will take at least a couple of hours.

Sounds like the hard drive is very much suspect (if it's original to the system it's at or beyond its expected design life).

 

8 Posts

August 10th, 2018 10:00

Sir thank you so much at first place

i will try that if i found some errors on the hard drive then i've to replace or what ?

10 Elder

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30.7K Posts

August 10th, 2018 11:00

If the drive trips hardware errors (2000-0142, -0146, etc.) yes - you will need a replacement drive.

 

8 Posts

August 11th, 2018 10:00

Here is what i get at the hard drive position sir ? can you guide me whats the best solution for it ? https://ibb.co/jgi5wU

10 Elder

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30.7K Posts

August 11th, 2018 11:00

Nothing there in your link but the photobox website.  If you received a numeric error, post that here.

 

8 Posts

August 11th, 2018 12:00

10 Elder

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30.7K Posts

August 11th, 2018 14:00

Hard drive is toast - replace with a new drive.  You can use any 2.5" hard drive, hybrid drive or solid state drive - SATA and 9.5 mm or slimmer in height.

 

8 Posts

August 12th, 2018 03:00

Sir isnt there any way to repair it ? 

10 Elder

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30.7K Posts

August 12th, 2018 03:00

There is no way to repair a faulty hard drive - it needs to be replaced.

 

8 Posts

August 12th, 2018 04:00

Okay Sir Thank you so much And Lastly can you please tell me the prevention so this wouldnt happen again ?

10 Elder

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30.7K Posts

August 12th, 2018 06:00

Hard drives have design lives of five years - some last less, some longer, but given this system is about six years old, it's nothing out of the ordinary.

Whatever hard drive (or SSD) you install now will likely outlive this system, particularly if it's still running Windows 7.

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