Thanks for posting. Apologies that your system is not performing as expected.
If your Dell PC does not power on or boot into the operating system, it is recommended that you perform a hard reset first. Performing a hard reset usually fixes many problems and also drains any residual power that maybe causing the problem. I would also suggest you run a systems diagnostics to detect any hardware issues. Please run the Dell SupportAssist program, make a note of any error messages encountered and post back.
Here is information from the Dell knowledge base you may find helpful:
If you need additional assistance, please contact me privately. Be sure to include your personal information and your computer's service tag number. Thanks.
Hard reset did not help, as the laptop kept going into a reboot loop.
After uninstalling both Intel and AMD drivers completely using Display Driver Uninstaller and re-installing them, system seems to be working.
It looks like the GPU is just slowly deteriorating, as I've had black screen crashes after trying to play some lightweight games with not very demanding graphics, like Hearthstone.
robert p
4 Operator
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9.4K Posts
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September 14th, 2018 06:00
Hi Ruslan R,
Thanks for posting. Apologies that your system is not performing as expected.
If your Dell PC does not power on or boot into the operating system, it is recommended that you perform a hard reset first. Performing a hard reset usually fixes many problems and also drains any residual power that maybe causing the problem. I would also suggest you run a systems diagnostics to detect any hardware issues. Please run the Dell SupportAssist program, make a note of any error messages encountered and post back.
Here is information from the Dell knowledge base you may find helpful:
Dell PC does not turn on or boot into Windows
Fix Windows Boot Issues
If you need additional assistance, please contact me privately. Be sure to include your personal information and your computer's service tag number. Thanks.
TheRuslan
1 Message
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September 15th, 2018 12:00
Robert, thank you for the advice.
Hard reset did not help, as the laptop kept going into a reboot loop.
After uninstalling both Intel and AMD drivers completely using Display Driver Uninstaller and re-installing them, system seems to be working.
It looks like the GPU is just slowly deteriorating, as I've had black screen crashes after trying to play some lightweight games with not very demanding graphics, like Hearthstone.
robert p
4 Operator
•
9.4K Posts
0
September 17th, 2018 05:00
Since Dell has not tested this system with that game, it would not be supported.
If you're not having difficulties with everyday use like internet, email, etc. then the system is functioning as designed.