U2713, power supply board, IC601

Question

Hello Everyone, I need some help. I have one U2713 monitor which is broken in power supply board, board model: 4H.1VG02.A00.IC601 is broken on it. I want to ask if someone have such type of monitor and if have kindness to open the monitor, of course if is not in warranty period, and to take a picture over the board? I want to see the IC, which model is, what is written on it, from my board cannot by identified. I got only two years warranty, in Romania, and unfortunately after two years and 4 months my monitor 'died'. Or maybe someone know if it is possible to buy entire 4H.1VG02.A00 board? I tried to go to different authorized service in Romania but no one want to repair my monitor, reason, it's not any more in warranty. I don't want to give up my 800$ monitor after two years, they told me that Dell policy is to replace entire monitor if is in warranty and not exist any repair services after warranty.I think is not fair. we buy Dell because are know as very good products. we have trust in Dell brand and I think, even some Dell products it's out of warranty must exists support after this period. My expectation was to have post warranty services. <See = Dell does not have monitor repair service. DELL-Admin>   Please see below a picture of broken IC601 Thanks a lot in advance

Mary G · Answer

Monitors nowadays are throwaways when they fail. Fixing them is way too expensive even if parts were available. Monitors that fail while in warranty are replaced, never fixed. Same goes for today's tv's. It is a shame but true.

A monitor that has "exploded" is definitely not repairable. Recycle it.

DaniilRomanov · Answer

I don't know if you still need help, and regardless of that I have a question about this board. If you still need, I will send you the photo.

Oric1C64 · Answer

Hi,

I don't know for Mary G, but I have the same issue : it burnt also. I can't read the reference...Also the small resistor above R621 burnt also, so if could help me I would be grateful!!

Many thanks in advance ! !

jsl.com · Answer

This is a few years late, but maybe it will help somebody else.

I cannot seem to post a photo of the chip. Dell deleted my account because of inactivity and I just re-created it, so maybe I'm on probation or something.

The 16-pin chip is made by NXP. Here are the three rows printed on the package:

TEA1751T

CDA36702

TXD13381

Monitors

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