Thank you for your message here. Please help me understand the issue further in order to assist.
Are you using the original adapter shipped by us? :
Does your system turn on without the AC adapter? :
What is the status of the battery and AC adapter in BIOS? :
Does the light on the AC adapter stay on when connected to the system?
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell- DCFAdmin) & send a private message with the service tag, registered name & email address.
DELL-Fuzail M
2 Intern
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130 Posts
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December 19th, 2018 11:00
Thank you for your message here. Please help me understand the issue further in order to assist.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell- DCFAdmin) & send a private message with the service tag, registered name & email address.
What is a Dell Service Tag and how do I locate it?