Thank you for your message. I will be glad to assist you with this.
Did this issue start after any recent Windows or BIOS update?
Please run a hardware diagnostic by following the video on this link
Does the screen freeze when using any application in particular?
Please disable all options including anti-virus in startup under task manager & restart the computer. Check if the issue persists. Enable startup items one at a time & check if the issue crops up.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
I don't remember it starting after bios update but I can try downgrading the bios if you think that can help. Plus I have run the diagnostic it doesn't help, no errors where shown. Finally, the antivirus doesn't help either because the issue remains when I run Linux too.
If you wanted, you could put a dump file on your OneDrive and give us a link. I am not an expert at reading those but something may stand out regarding the problem.
Best is you zip the file but not absolutely necessary.
Hey. Memory Dumps sound promising. However, I know they are usually of large size and there are different types of them. I don't know much about them. Can you guide me how do I get the dump file or which type of dump do I need? Thanks
Yes, I was actually able to solve the problem. It was a headache almost tore open my laptop. The fix was actually simple. I went to windows "reliability history" and then saw what was causing the crashes. It was apparently some dell bloatware. I uninstalled it and everything is fine now. I hope it helps.
Dell-SreejithR
4 Operator
•
3.4K Posts
0
December 19th, 2018 12:00
Thank you for your message. I will be glad to assist you with this.
Did this issue start after any recent Windows or BIOS update?
Please run a hardware diagnostic by following the video on this link
Does the screen freeze when using any application in particular?
Please disable all options including anti-virus in startup under task manager & restart the computer. Check if the issue persists. Enable startup items one at a time & check if the issue crops up.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
What is a Dell Service Tag and how do I locate it?
ItsTheLegend_27
4 Posts
0
January 1st, 2019 05:00
I don't remember it starting after bios update but I can try downgrading the bios if you think that can help. Plus I have run the diagnostic it doesn't help, no errors where shown. Finally, the antivirus doesn't help either because the issue remains when I run Linux too.
Saltgrass
4 Operator
•
4.3K Posts
0
January 1st, 2019 07:00
If you wanted, you could put a dump file on your OneDrive and give us a link. I am not an expert at reading those but something may stand out regarding the problem.
Best is you zip the file but not absolutely necessary.
ItsTheLegend_27
4 Posts
0
January 2nd, 2019 01:00
Hey. Memory Dumps sound promising. However, I know they are usually of large size and there are different types of them. I don't know much about them. Can you guide me how do I get the dump file or which type of dump do I need? Thanks
PAnDAn
7 Posts
0
April 2nd, 2019 00:00
Hello did you solve the issue with the bsods?
Have you tried changing some of the options in the bios setup?
I had an issue with mine and was only able to make it stable after disable all but 1 CPU core.
Hope this helps.
ItsTheLegend_27
4 Posts
0
April 2nd, 2019 02:00
Gregory Christopher
3 Posts
0
July 1st, 2019 18:00
Um... would you mind telling us which one?
Our whole office is experiencing these lockups. No Bluescreen usually- just frozen solid for 30 to 60 seconds. Has to be kernel / driver.