When I purchased my Laptop, I bought the Office XP Professional Bundle with it. This was two years ago and I have misplaced the wrapper that the disks came in and appear to have written the product key down incorrectly.
I have just formatted my laptop and now am unable to install Office.
As I understand the version I have is an OEM version which means that Dell are responsible for the support. Microsoft don't get involved with providing support for OEM versions. However I have been emailing a support representative that seems to think that Microsoft are. (Do you ever get the feeling your the ball in a tennis game??) Anyway, this representative seems to think that I would have to re-purchase Microsoft Office XP, to get a Product key?
This to me seems a little rediculous, as I already have a license for the product, I have 24 out of 25 of the product key characters correct (I imagine) and yet I would have to spend a substantial amount of money to get the 25th character?
Any help would be appriciated.
Regards
James
PS.
I spent nearly £3000 on this laptop approx $4500-$5000, this included 3 years on site next day servicing and warrenty. Great i thought, ha, ha, ha. Nearly a week and a half later, a huge phone bill, I seem to be still bouncing from one side of the net to another. What happened to Dell's great personal customer service?? Its like no-body is willing to take on a problem and solve it, why solve it when you can just ignore it.
By the way, I love Dell, all the machines I bought for my company are Dell, however this is slowly changing my mind since it is causing me such a headache.
Dell has no key to give you. The key is on record with Microsoft. You MIGHT be able to convince them to give it to you IF you in fact did write most of it down correctly. However, the rep is right. If you can't get MS to give you the correct digits/characters, you will have to buy a new copy.
Ridiculous or not, you will in fact have to purchase a new copy of Office if you are unable to correct the one character (with luck) out of 25 that is currently wrong on the copy of the COA that you wrote down.
Back in February, I had to reformat my hardrive on one of my older Dimensions with Windows ME. I could not find the product key for my Microsoft Office. I called Dell tech software support and they were able to find my product key with my service tag number. They still had it on record after three years. It worked for me. Hope you have similar luck.
@misha5310 wrote:
Back in February, I had to reformat my hardrive on one of my older Dimensions with Windows ME. I could not find the product key for my Microsoft Office. I called Dell tech software support and they were able to find my product key with my service tag number. They still had it on record after three years. It worked for me. Hope you have similar luck.
That doesn't work with Office XP/2002 and 2003. Only older versions.
rickmktg
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July 19th, 2004 21:00
Denny Denham
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July 19th, 2004 21:00
Ridiculous or not, you will in fact have to purchase a new copy of Office if you are unable to correct the one character (with luck) out of 25 that is currently wrong on the copy of the COA that you wrote down.
misha5310
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July 22nd, 2004 00:00
rickmktg
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July 22nd, 2004 11:00
joat77
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July 23rd, 2004 23:00
Try www.OpenOffice.org
No product key needed!