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Could I return a defective part only with the service request number?
I have some disks without RMA numbers because one of my partners lost them. I need to know if I can still return a defective part with only the service request or if it is necessary to also include the RMA, of course with all the other data. I have all the other information required to return the disks, but im missing only the RMAs.
RRR
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October 5th, 2010 03:00
Welcome to the forums, jorgembohl !
Correct me if I'm wrong, but your storage partner lost the RMA ticket and now you have to return the defective part ? Why not let your partner handle this ? They have the proper channels to do so. I don't know how it is in your country, but in mine our partner picks up the part whenever they're in the area, so we don't have to call or mail anything. A simple call to them is enough in most cases.
jorgembohl
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October 5th, 2010 13:00
Im sorry. I meant our company is a partner of EMC and, for example, we sold a disk. The disk failed, a service request was created, and we replaced it with a good disk. After the replacement, my workmate did all the following process in order for EMC to do the part replenishment. The disk was still in the period of warranty and the replacement was accepted. So, we recieved an RMA number for it,but he waited too long to return the defective part and lost the RMA number. So, normally you need to fill a form with all the information requried, which includes RMA and SR. After you fill that form, you only need to ship it back to Ireland. I only have the service request number in order to send back the failed disk and I am not sure if only the service request is enough or if i have to include also the RMA.
I appreciate a lot you are helping me,
Anonymous
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December 4th, 2012 08:00
Hi,
Apologies for the delayed response, I'm just seeing this forum. Yes, you may return disks with the SR number as the reference. You may also use a waybill / tracking number, order number, information identified on the shipping label.
Regards,
Beth Kelly
SR Program Manager
GCS Logistics