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July 15th, 2004 21:00

PLEASE, PLEASE, PLEASE HELP!!! XPS screen goes completely black when Windows loads

The Radeon 9700 mobility driver will not let me choose the built-in LCD monitor of my Inspiron XPS as the primary monitor in the ATI control panel. It has set the primary up as a CRT monitor with no other monitors selectable,(Even though you can see the pictures of the other possible selections, you can't push the on-screen button that selects them and there is also a red X on the pics of the cables next to each selection). So when Windows loads, the screen goes black but when I connect a external CRT monitor I can see the desktop on the CRT screen. I have reinstalled the drivers that shipped with the XPS and downloaded and installed the newest drivers from this site but the drivers seem to be the problem. If I got to device manager and disable the ATI driver, the LCD screen works, but I won't be able to use the ATI control panel because the driver is disabled. ANY ideas on how to resolve this HUGE problem will be VERY helpful and appreciated. THX

21 Posts

July 16th, 2004 00:00

Try pressing Fn+F8. It changes your auxillary input.

3 Posts

July 16th, 2004 01:00

Already been tried but didn't work. Thanks anyways...
Another thing I've been wondering about is when I diable the 9700 mobility driver do I still get the same performance from the video card minus the control panel as I would with the driver funtioning properly? If the control panel is the only loss, I can live with that. Also, is there possibly another driver that will work as a substitute?

2 Intern

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563 Posts

July 16th, 2004 13:00

Hello Predator-1,

Welcome to the Dell Community Forum,

Check the reed switch that is located on the lcd hinge cover.(small pin located above the power button) Make sure that its not stuck or bent.

Thanks,

3 Posts

July 16th, 2004 17:00

That doesn't seem to be the problem either. This seems to be strictly a driver problem however I'm still open to ANY ideas the may resolve this. Also, just found out that none of my games will run full screen without the driver software working properly. Not that I was going to be playing that many games on it anyways, I just ran a couple just for testing purposes. And my fonts don't look so good.

I've tried lower resolutions like 800x600 but that didn't work. I'm not completely sure about the refresh rate but I can't change it if I wanted to. VERY, VERY FRUSTRATING!
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