A firmware update is costly and only created for systemic faults. This is not one. The S2419HGF AMD FreeSync 1920x1080 144Hz was only tested/validated by Dell with the newer AMD video cards that support DP 1.4 (RX 460/470/480/560/570/580/590/Vega).
As I stated in the other thread = The fact that the manufacturer had us add that to the S2419HGF online User's Guide means that not every application is suited for 1ms Super Fast or even 5ms Fast. Some applications should only be used at 8ms Normal.
The ghosting issue is manifested on all the settings: NORMAL, FAST, SUPER FAST, increasing exactly in the order listed, less (but annoying) on "normal", huge on "super fast".
Provide all of this data = * PC model * Operating system * AMD FreeSync video card specifications (video out ports). Then detail how the AMD FreeSync video card is connected to the S2419HGF like this = AMD FreeSync video card HDMI 2.0 out port --> S2419HGF HDMI to HDMI cable --> S2419HGF HDMI in port PC USB port --> S2419HGF USB upstream cable --> S2419HGF USB upstream port * Applications used showing the issue
PC: i5 6402P, Nvidia GTX 1060 (I'm not using Freesync), Windows 10 Home, Connection: Displayport cable (used previously HDMI), applications showing the issue (using Normal setting for response time): all using text (Internet browsers, Word etc.). In gaming, ghosting is present, but huge/annoying only for Fast and Superfast settings for response time). See bellow links to Youtube:
Text (look at the top side of the image, black text on gray background):
At this time, the S2419HGF was marketed and validated as an AMD FreeSync monitor. Nvidia video cards were not tested/validated for this AMD FreeSync monitor. Move the S2419HGF to a PC with a validated AMD FreeSync video card (RX 460/470/480/560/570/580/Vega) and retest.
Hahaha, this reply is epic. It wasn't validated, but you sell it as "ONLY FOR AMD VIDEOCARDS"? Oh, no, you (Dell) are so happy to get the money from Nvidia owners. Sorry to say it, but this is "Custom care". There is the option to put freesync OFF. What for, why? The monitor should work fine even when Freesync is off. On the other hand, can you explain me how Freesync on or off affects ghosting, because I knew that it only affects tearing? .
OK, sorry for the words said at angry. You still didn't say me why the monitor has ON/OFF setting for Free Sync. From your post on the linked thread, Nvidia tested 400 monitors for G-sync, but nothing about working Free Sync with Nvidia cards. They tested IF G-sync works. They know that Free Sync don't work on Nvidia cards, so do I. Normally, any monitor should work properly on any videocard (without Free/G Sync enabled). G-sync and Free Sync are technologies who, according AMD and Nvidia, make "GPUs resolves the communication issues between processor and monitor, image tearing..." Nothing about ghosting. THIS IS A PANEL ISSUE. Anyway, this is the first and last Dell product I bought and I only keep it because in games, on Normal setting, it works acceptable and IT WAS cheap compared with other offers.
So, it isn't TRUE 1 ms monitor, as claimed! the ghosting is there even on AMD GPUs.
For sardanapal,
I connected my monitor using both HDMI and DP cables. THERE IS a difference between them: on DP cable overclocking feature works better/properly, ie 144 Hz refresh rate is set automatically when overclock is enabled. Under HDMI it wasn't. You must set it in video driver.
Buy a DP cable and use it. Pay attention at the type of the cable: it should be VESA compliant, or if you cannot find one, at least one having pin no. 20 not connected.
In the meantime, Nvidia provided driver (software) support for "some, not all" Freesync monitors, since their 417.71 version, I mean last driver. I activated Freesync on my S2419HGF and the driver did the rest (see screenshots). I also tested the functionality of my "G-sync compatible" monitor (using Nvidia test called Pendulum) and it seems to work good. Nevertheless the ghosting has the same behavior, above described.
Conclusion is that this monitor use cheap & bad panels (ghosting - not at all TRUE 1 ms monitor, backlight bleeding, clouding, glow etc.), but Dell claims they are Premium panels. (I'll add something more: these issues manifested ALSO on Radeon video cards, with Freesync enabled - see threads in this section ).
I already said I'll never buy another Dell product
I write this posting for those who have this monitor on Nvidia video cards and cannot get the support of Dell, because they claim that this monitor weren't tested on Nvidia cards.You should buy a Display Port (DP) cable to benefit of support of FreeSync on latest drivers from Nvidia on video cards series GTX 10xx, RTX 20xx. It only works on these video cards! Also, you can easily set Overclock mode by using a DP cable, which is possible also on HDMI connection, but works very bad and doesn't help you. I kept it Off when I used HDMI cable. On HDMI you should overclock to 144Hz in Nvidia driver, by using Custom resolutions setting from Change Resolutions tab.
On the other hand, on DP cable/connection, by enabling Overclock mode in monitor menu, Windows automatically set 144Hz refresh rate and it appears in the driver menu. More than that, by enabling FreeSync on monitor menu, you'll get a G-Sync compatible monitor (see above screenshots with my settings). The ghosting issue is still manifesting on all settings: Normal, Fast and Superfast, but a very little bit attenuated using G-Sync compatible mode.
DELL-Chris M
Community Manager
•
56.9K Posts
0
January 10th, 2019 11:00
A firmware update is costly and only created for systemic faults. This is not one. The S2419HGF AMD FreeSync 1920x1080 144Hz was only tested/validated by Dell with the newer AMD video cards that support DP 1.4 (RX 460/470/480/560/570/580/590/Vega).
As I stated in the other thread =
The fact that the manufacturer had us add that to the S2419HGF online User's Guide means that not every application is suited for 1ms Super Fast or even 5ms Fast. Some applications should only be used at 8ms Normal.
ursamajorRO
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17 Posts
0
January 10th, 2019 22:00
The ghosting issue is manifested on all the settings: NORMAL, FAST, SUPER FAST, increasing exactly in the order listed, less (but annoying) on "normal", huge on "super fast".
DELL-Chris M
Community Manager
•
56.9K Posts
0
January 11th, 2019 08:00
Provide all of this data =
* PC model
* Operating system
* AMD FreeSync video card specifications (video out ports). Then detail how the AMD FreeSync video card is connected to the S2419HGF like this =
AMD FreeSync video card HDMI 2.0 out port --> S2419HGF HDMI to HDMI cable --> S2419HGF HDMI in port
PC USB port --> S2419HGF USB upstream cable --> S2419HGF USB upstream port
* Applications used showing the issue
ursamajorRO
1 Rookie
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January 11th, 2019 09:00
OK, I'll send you some videos, as soon as I'll find some free time.
Lawieske
2 Posts
0
January 11th, 2019 21:00
Is there any chance using displayport gets rid of the ghosting?
ursamajorRO
1 Rookie
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17 Posts
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January 26th, 2019 23:00
So, sorry for late reply:
PC: i5 6402P, Nvidia GTX 1060 (I'm not using Freesync), Windows 10 Home, Connection: Displayport cable (used previously HDMI), applications showing the issue (using Normal setting for response time): all using text (Internet browsers, Word etc.). In gaming, ghosting is present, but huge/annoying only for Fast and Superfast settings for response time). See bellow links to Youtube:
Text (look at the top side of the image, black text on gray background):
https://www.youtube.com/watch?v=k6LQzWmBA_8
Games:
Game 1 (Fast setting for response time):
https://www.youtube.com/watch?v=DygpXLPEmOI
Game 2 (Superfast setting for response time):
https://www.youtube.com/watch?v=JcZPuzb6B3k
I must admit that on Normal setting the ghosting in gaming is there, but it's not noticeable/annoying.
DELL-Chris M
Community Manager
•
56.9K Posts
0
January 28th, 2019 08:00
At this time, the S2419HGF was marketed and validated as an AMD FreeSync monitor. Nvidia video cards were not tested/validated for this AMD FreeSync monitor. Move the S2419HGF to a PC with a validated AMD FreeSync video card (RX 460/470/480/560/570/580/Vega) and retest.
ursamajorRO
1 Rookie
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17 Posts
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January 28th, 2019 09:00
Hahaha, this reply is epic. It wasn't validated, but you sell it as "ONLY FOR AMD VIDEOCARDS"? Oh, no, you (Dell) are so happy to get the money from Nvidia owners. Sorry to say it, but this is "Custom care". There is the option to put freesync OFF. What for, why? The monitor should work fine even when Freesync is off. On the other hand, can you explain me how Freesync on or off affects ghosting, because I knew that it only affects tearing? .
DELL-Chris M
Community Manager
•
56.9K Posts
0
January 28th, 2019 14:00
I removed the Forum Terms of Use violations. Please read the Forum Terms of Use here.
At this time, none of these AMD FreeSync monitors were tested/validated by Dell on Nvidia video cards =
AW2518HF
D2719HGF
S2418HN
S2419HM
S2419HGF
S2718D
S2718H
S2718HN/NX
S2719DGF
S2719DM
S3219D
SE2418H
SE2418HN/NX
SE2717H
ursamajorRO
1 Rookie
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17 Posts
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January 28th, 2019 22:00
OK, sorry for the words said at angry. You still didn't say me why the monitor has ON/OFF setting for Free Sync. From your post on the linked thread, Nvidia tested 400 monitors for G-sync, but nothing about working Free Sync with Nvidia cards. They tested IF G-sync works. They know that Free Sync don't work on Nvidia cards, so do I. Normally, any monitor should work properly on any videocard (without Free/G Sync enabled). G-sync and Free Sync are technologies who, according AMD and Nvidia, make "GPUs resolves the communication issues between processor and monitor, image tearing..." Nothing about ghosting. THIS IS A PANEL ISSUE. Anyway, this is the first and last Dell product I bought and I only keep it because in games, on Normal setting, it works acceptable and IT WAS cheap compared with other offers.
ursamajorRO
1 Rookie
•
17 Posts
0
January 30th, 2019 07:00
I'm very curious what reply will follow.
ursamajorRO
1 Rookie
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17 Posts
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January 30th, 2019 08:00
So, it isn't TRUE 1 ms monitor, as claimed! the ghosting is there even on AMD GPUs.
For sardanapal,
I connected my monitor using both HDMI and DP cables. THERE IS a difference between them: on DP cable overclocking feature works better/properly, ie 144 Hz refresh rate is set automatically when overclock is enabled. Under HDMI it wasn't. You must set it in video driver.
Buy a DP cable and use it. Pay attention at the type of the cable: it should be VESA compliant, or if you cannot find one, at least one having pin no. 20 not connected.
https://www.displayport.org/cables/how-to-choose-a-displayport-cable-and-not-get-a-bad-one/
ursamajorRO
1 Rookie
•
17 Posts
0
January 31st, 2019 06:00
In the meantime, Nvidia provided driver (software) support for "some, not all" Freesync monitors, since their 417.71 version, I mean last driver. I activated Freesync on my S2419HGF and the driver did the rest (see screenshots). I also tested the functionality of my "G-sync compatible" monitor (using Nvidia test called Pendulum) and it seems to work good. Nevertheless the ghosting has the same behavior, above described.
Conclusion is that this monitor use cheap & bad panels (ghosting - not at all TRUE 1 ms monitor, backlight bleeding, clouding, glow etc.), but Dell claims they are Premium panels. (I'll add something more: these issues manifested ALSO on Radeon video cards, with Freesync enabled - see threads in this section ).
Screenshots:
ursamajorRO
1 Rookie
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17 Posts
0
February 1st, 2019 01:00
Having in mind what I wrote above, I wonder if Dell shouldn't proceed like MSI...
https://www.pcgamer.com/msi-claims-these-16-freesync-monitors-are-g-sync-compatible/
ursamajorRO
1 Rookie
•
17 Posts
0
February 4th, 2019 00:00
I write this posting for those who have this monitor on Nvidia video cards and cannot get the support of Dell, because they claim that this monitor weren't tested on Nvidia cards.You should buy a Display Port (DP) cable to benefit of support of FreeSync on latest drivers from Nvidia on video cards series GTX 10xx, RTX 20xx. It only works on these video cards! Also, you can easily set Overclock mode by using a DP cable, which is possible also on HDMI connection, but works very bad and doesn't help you. I kept it Off when I used HDMI cable. On HDMI you should overclock to 144Hz in Nvidia driver, by using Custom resolutions setting from Change Resolutions tab.
On the other hand, on DP cable/connection, by enabling Overclock mode in monitor menu, Windows automatically set 144Hz refresh rate and it appears in the driver menu. More than that, by enabling FreeSync on monitor menu, you'll get a G-Sync compatible monitor (see above screenshots with my settings).
The ghosting issue is still manifesting on all settings: Normal, Fast and Superfast, but a very little bit attenuated using G-Sync compatible mode.
Read also this.
Excuse my poor English, I'm not native speaker.