January 17th, 2019 09:00

After some more digging it looks like the real culprit is the 'ASMedia USB Extended Host Controller Driver', it simply looked like the thunderbolt driver because every time you utilized the thunderbolt driver you also enabled the ASMedia driver (i.e. I plugged in the TB-16 dock and authorized it to connect), which throws the BSOD.

And the specific error is:

DRIVERS_VERIFIER_DMA_VIOLATION

January 17th, 2019 12:00

After some more digging it looks like it a very specific device driver that causes the BSOD.  I can have the dock connected and have the 'ASMedia USB3.0 eXtensible Host Controller' driver installed, but when I try to install the driver for this device:

USB\ASMEDIAROOT_Hub&VID1B21&PID1142&VER01164901

I get the BSOD.  I've tried taking drivers from the following ASMedia driver versions:

1.16.55.1
1.16.51.1
1.16.49.1

All three cause a BSOD.  Here's a copy of the bugcheck info from the last crash:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_VERIFIER_DMA_VIOLATION (e6)
An illegal DMA operation was attempted by a driver being verified.
Arguments:
Arg1: 0000000000000026, IOMMU detected DMA violation.
Arg2: ffffa601c4d6b060, Device Object of faulting device.
Arg3: 000000000000001c, Faulting information (usually faulting physical address).
Arg4: 0000000000000006, Fault type (hardware specific).

 

1 Message

January 18th, 2019 10:00

The problem seems to be with all Asmedia drivers for Asmedia chipsets. I have a pcie esata card with a JBOD box attached, in a Dell XPS 8930. This card uses the Asmedia 106x SATA Controller driver. As soon as I updated to Windows 10 Version 1809 from Version 1803 I received the BSOD with the message INTERNAL_POWER_ERROR. If I disconnect everything from the card, the computer turns on fine. As soon as I plug something back in, within 2 seconds of windows recognizing the attached drives, I get the BSOD.

I have phoned both Dell and Microsoft tech support. They could not figure it out. 

I also contacted the card manufacturer and they replied on 1/2/2019 with the following "We are still doing test and trying to find a solution.  Asmedia does not seems to have new drivers."

Since then I have done many searches online and as of today, 1/18/2019, there are no new Asmedia drivers. I have switched to another pcie esata card with a Marvell chipset and everything is well. I will continue looking for a newer Asmedia driver.

If I find new Asmedia drivers I will come back here and post it and I will check to see if anyone else has solved the problem.

January 21st, 2019 00:00

Hi,

i have the same problem with a Precision 7530 and aTB18DC Dock. So it is not a Latitude specific problem but a general ASMedia driver problem.

I tried to update firmware, BIOS and drivers of Laptop and Dock, but nothing helped. My ASMedia driver version is 1.16.55.1.

Irregular i get a BSOD with the following message:

DRIVER_VERIFIER_DMA_VIOLATION (e6)
An illegal DMA operation was attempted by a driver being verified.
Arguments:
Arg1: 0000000000000026, IOMMU detected DMA violation.
Arg2: ffffaf8f65d82060, Device Object of faulting device.
Arg3: 000000000000002f, Faulting information (usually faulting physical address).
Arg4: 0000000000000006, Fault type (hardware specific).

I try to speed up the process by triggering our company internal Dell Support.

January 21st, 2019 08:00

For what it's worth, I've found a 'sometimes it works' workaround.  In my environment I find that if I flash the firmware on the TB16 to the latest, it works most of the time.  I do have two docks that still throw a blue screen if you plug in the Ethernet cable, but if they leave the Ethernet cable unplugged and work off of wireless the system seems to be stable.  For the record the firmware version of the ASM USB 3.0 Cntlr that works for me is 10.11.A9.

1 Message

January 24th, 2019 01:00

Have the same issue. XPS 15 9570 Updating the AS drivers from the support app caused s bluescreen, no dock connected. Got my system working again after deinstalling the drivers in save mode. That required some registry thinkering. Made a restore point afterwards. This morning I tried to activate Windows Hyper-v platform feature with the dock connected. Another bluescreen. BS showed ndis.sys problem. Not sure if they are related but missing drivers is never good. I use the dock to connect my hires display and backup drive. I never got my logi mouse and keyboard working consistently on the dock. In my case I consider the TD16 dock is waste of money, but that's another subject... Now windows update wants to install the ASMedia drivers dated 7/10/2018. I think I'll pass. So no solutions from my end. - Peter

January 28th, 2019 22:00

Hi, the last Bios update ( https://www.dell.com/support/home/de/de/debsdt1/drivers/driversdetails?driverid=g4xyf) solved my problem. No further Blue Screens so far. Regards

1 Message

February 9th, 2019 16:00

I'm having this same problem, except I don't have a Dell. I just have a media server that specified using a 6Gbps PCI-E eSata Card with the Asmedia chipset. Any chance you can shed some light on what I may need to do to fix this conflict so I can update? Thanks very much, I haven't been able to find many other people discussing this issue. 

4 Posts

February 11th, 2019 12:00

This has been happening to a lot of our 9360s/9370s for about a month now. We narrowed it down to the same ASMedia USB A11 update from Dell Command Update. It usually happens in combonation with our  Dell WD15 docking stations. The result is a BSOD and it crashes all USB and Bluetooth devices until reboot. We have found about half the time installing the older A10 update will fix it, but it does come back most of the time.

I opened a ticket with Dell about this and it was escalated, I'll let you know if I hear anything.

February 25th, 2019 13:00

Hey hey,

Wondering if you've heard back from Dell about this one? I am experiencing the same issue on an XPS 9370. I've tried reverting the ASmedia driver to 1.16.55.1 Microsoft driver, and the issue appeared to disappear for a few days, but I have since experienced another BSOD. Using a TB16 docking station.

 

Thanks

 

4 Operator

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783 Posts

February 27th, 2019 12:00

@Community,

Couple of points regarding the TB16+Skype BSOD concern:

-The fix from dc288 is not a Dell-Support-approved work around but is one that can be tried if you’re comfortable with doing so. Make sure you backup all data and gather all recovery media before ever touching the registry.

-Even though the fix from dc288 is not yet a Dell supported work around, it has been tested by Dell under best effort and has stopped the BSOD from occurring

-Dell engineering is working on a new driver in order to resolve the BSOD. I will be back in the future with updates on that

Thank you for your feedback on this issue.

1 Rookie

 • 

5 Posts

March 4th, 2019 08:00

All,

 

Remove the following entry at registry key (make a backup copy first):

 

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\asmtxhci\Parameters

 

DmaRemappingCompatible

 

Reboot

 

-

 

That is the only difference that 1.16.55.1 has and rolling back the driver does not remove that registry key.

 

More information on what DMAremapping does:

 

https://docs.microsoft.com/en-us/windows/client-management/mdm/policy-csp-dmaguard

 

This policy is intended to provide additional security against external DMA capable devices. It allows for more control over the enumeration of external DMA capable devices incompatible with DMA Remapping/device memory isolation and sandboxing.

 

Device memory sandboxing allows the OS to leverage the I/O Memory Management Unit (IOMMU) of a device to block unallowed I/O, or memory access, by the peripheral. In other words, the OS assigns a certain memory range to the peripheral. If the peripheral attempts to read/write to memory outside of the assigned range, the OS blocks it.

 

 

4 Posts

March 15th, 2019 11:00

This is what the Dell tech sent us as well, but those keys don't exist on effected systems that we have, which is a couple hundred 9360s/70s. Not sure where to go from here, we've brainstormed workarounds but nothing helps. We reported this severe issue to Dell almost 2 months ago with no resolution in sight. 

1 Message

March 22nd, 2019 08:00

This stopped the BSODs on my Precision 5520.

10 Posts

April 22nd, 2019 07:00

Cautiously optimistic that the regedit dc288 recommended has resolved my issue on my Precision 3530 with the TB16 dock.  If it does work - we will probably roll out the edit for our entire department (we all have the exact same hardware, and subsequent problems).

Unrelated, but just to highlight the issues with these BUSINESS class machines, we've also had problems with the fan spinning unnecessarily fast, see here: https://www.dell.com/community/Precision-Mobile-Workstations/Precision-3530-fan-control/m-p/6120409/highlight/false#M595.

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