Well, i figured it out. All the problems were caused by either my 860EVO or my hyperx fury Ram, both installed after purchase . Not sure which but probably the ram. I removed both then the computer boots up just fine. Then I reinstalled both and it continued to function perfectly. I would also like to mention the tech support didn’t even ask me whether i have any additional ram or hard drive installed.
Because Alienware update lists it as a critical update and I wasn’t expecting them to be this incompetent.
I called technical support this morning and they are about as unhelpful as all tech support. I will have to ship my PC to them and it could take weeks before they can have it fixed.
Try a bios reset by removing the battery on the motherboard or entering bios pressing F12 on boot, should be a setting to restore to default, anyway here's a link with info to clear your bios
I just recieved my Aurora R8 today. It also went through the bios update and also a few others. No problems, just a 5-7 minute programming operation and I did see the black screen a few times but all is running smoothly and very quietly. What a nice machine. Before I first started it I maxed out the Ram with 4 cards - 16Gb of Dell UDIMM. They had a great discount going on for the memory so I jumped on it. I've got two 8Gb cards of UDIMM (2666MHz) I have no use for now.
You know, Dell updated my delivery date twice since I ordered it. In all honesty it was only 18 days until it was at my doorstep and 9 days earlier then the second estimated delivery date had posted. Not bad at all. I will enjoy this purchase.
Uxzil
12 Posts
2
March 22nd, 2019 21:00
Well, i figured it out. All the problems were caused by either my 860EVO or my hyperx fury Ram, both installed after purchase . Not sure which but probably the ram. I removed both then the computer boots up just fine. Then I reinstalled both and it continued to function perfectly. I would also like to mention the tech support didn’t even ask me whether i have any additional ram or hard drive installed.
Uxzil
12 Posts
0
March 20th, 2019 23:00
This has been going for over 40 minutes now. I think i can safely say that the bios update completely messed up my system
Kureigu
1 Message
0
March 21st, 2019 10:00
Same here except mine is just the black screen and my mouse and keyboard aren't being recognized
DarbyDoo
1 Rookie
•
57 Posts
0
March 21st, 2019 15:00
Why update your bios if it's working good????????
Uxzil
12 Posts
1
March 21st, 2019 17:00
Because Alienware update lists it as a critical update and I wasn’t expecting them to be this incompetent.
I called technical support this morning and they are about as unhelpful as all tech support. I will have to ship my PC to them and it could take weeks before they can have it fixed.
Rimax
1 Rookie
•
9 Posts
1
March 22nd, 2019 05:00
I updated mine as well so far all is working well . Dang you let the psu power cycle that many times.........
DarbyDoo
1 Rookie
•
57 Posts
0
March 22nd, 2019 06:00
Try a bios reset by removing the battery on the motherboard or entering bios pressing F12 on boot, should be a setting to restore to default, anyway here's a link with info to clear your bios
https://windowsreport.com/bios-corruption-windows-10/
doznkoz
1 Rookie
•
16 Posts
1
March 27th, 2019 18:00
I just recieved my Aurora R8 today. It also went through the bios update and also a few others. No problems, just a 5-7 minute programming operation and I did see the black screen a few times but all is running smoothly and very quietly. What a nice machine. Before I first started it I maxed out the Ram with 4 cards - 16Gb of Dell UDIMM. They had a great discount going on for the memory so I jumped on it. I've got two 8Gb cards of UDIMM (2666MHz) I have no use for now.
You know, Dell updated my delivery date twice since I ordered it. In all honesty it was only 18 days until it was at my doorstep and 9 days earlier then the second estimated delivery date had posted. Not bad at all. I will enjoy this purchase.
Kudos Dell!
MatrixTitan
1 Message
0
March 30th, 2019 22:00
Really useful, i removed my fury hyperx memory. everything goes right
sg2048
2 Posts
0
November 2nd, 2021 16:00
(Sorry, wrong thread!)