Inspiron 15-5570, battery issue

Question

Hi, I am faced with an issue that i hope the community members could help with. About 2 days ago, I begun to be notified that the original power adapter that I had been using less then a year was no longer being recognized by the laptop. Hence the power status went to (plugged in, not charging). While I ignored the warnings thinking that I wasn't using any unapproved product with the laptop, hence the laptop would get its stuff straight. Unfortunately, today it would just not turn on. Each time I pressed the power button while plugged to the charger, the light would go off after few seconds. Having come across a way to resolve it on this very forum, I removed the charger, battery and held on the power button for about 30 seconds to remove any of the static charge. Though having done this resolved the issue to the extent that the laptop would turn on, however, when testing it with only battery, it creates the issue all over again, whereby power issue would go back to square one (plugged in, not charging, doesn't power up, the light blinks and then it goes away). please help

DELL-Chris M · Answer

* The battery carries a 1 year warranty from February 25, 2018 to February 25, 2019. Batteries are a consumable item. All batteries degrade with time and use. The warranty is very similar to common auto warranties which exclude consumable items such as tires
Checking Battery Health Status on Dell Systems

* Disconnect the AC power adapter from the Inspiron 15-5570
* Remove the battery from the Inspiron 15-5570
* Reconnect the AC power adapter to the Inspiron 15-5570
* Press the power button. What happens?

MimiOmar · Answer

I have an inspiron 5570 with a built-in battery and I wanted to know if I used the laptop while it's plugged in the charger when it's fully charged will this damage the battery or decrease the battery life ?

I find a problem with my laptop as my old one the battery was removable so most of the time I removed the battery and used the laptop using electricity only

Thanks in advance

U2CAMEB4ME · Answer

@DELL-Chris M

Since most newer laptops have internal batteries, are they still considered "Consumable"

Even if the user needs to tear down the laptop to access the battery???

Risking damage and or voiding the warranty???

Or is it just a ploy laptop manufactures are using just for profit???

It is definitely not something to benefit the consumer!!!

Regards,

U2

U2CAMEB4ME · Answer

Welcome to the Dell Community&#xa0;&#xa0;@MimiOmar&#xa0;If you have a DC jack with a center pin like this then you have a SMART power system.The AC and your system use the center pin to communicate.They communicate to regulate the charge/discharge of your battery.When your battery is fully charged the system tells the AC to stop producing extra current and stops charging the battery.Best regards,U2

Inspiron

Was this post helpful?