Lots of the regular posting anti-malware experts on this board have moved to pastures new for various reasons. You may find it better to find another support site to assist you.
Please go to this link and choose one of the websites on the left of the page. Alliance of Security Analysis Professionals: http://www.a-sap.org/ As you can see they all work together in cleaning malware (Virus, Spyware and adware).
To help you choose from that list
TomCoyotes contains the anti-malware school - Classroom. SpyWareInfo contains the anti-malware school - BootCamp. Net-Intergration is the support site of Spybot S&D. Lavasoft Support is the support site of Ad-aware. Wilders Security has since stopped hijackthis log support due to the lack of experienced helpers. Others that I would recommend Zerosrealm, Subratam.org, SpyWare BeWare and ComputerCops, but generally all those on that list will have experts to help you. Texruss and ChrisRLG are Teachers at The TomCoyote Forum.
There are still some knowledgable people left posting here at Dell, so you may still get help from them.
I wish you all the best at getting your computer clean.
Since your antivirus software didn't resolve the problem, download, install, update and run Ad-Aware and Spybot as described in
this article.
Be sure to configure Ad-Aware as described in the article!
If the problem still isn't resolved, download
HijackThis, a malware analysis and removal tool, and submit the log it produces for analysis.
Create a directory (folder) in the root level of your C: drive named HJT. Unzip HijackThis.zip into the newly created directory.
After installing HijackThis.exe in the directory C:\HJT, run Hijackthis from that directory. Click on the 'scan' button and then 'save log' button. Save the file in the directory C:\HJT. Use a name like HijackThis.txt.
Copy and paste the contents of the log you saved in a new message in the
Virus and Trojan Removals board at TomCoyote.org for review by certified volunteer experts.
Registration is required before posting. Be sure to describe the problem you're experiencing.
DON'T ATTEMPT TO FIX ANYTHING REPORTED BY HIJACKTHIS without expert advice!
There are lots more people with malware problems they haven't been able to resolve than there are expert HijackThis analysts, so please be patient. See
this post by ChrisRLG for other sites available for analyzing your HijackThis log.
pskelley
933 Posts
0
August 23rd, 2004 23:00
Perhaps a recent post by ChrisRLG will help:
Lots of the regular posting anti-malware experts on this board have moved to pastures new for various reasons. You may find it better to find another support site to assist you.
Please go to this link and choose one of the websites on the left of the page.
Alliance of Security Analysis Professionals: http://www.a-sap.org/
As you can see they all work together in cleaning malware (Virus, Spyware and adware).
To help you choose from that list
TomCoyotes contains the anti-malware school - Classroom.
SpyWareInfo contains the anti-malware school - BootCamp.
Net-Intergration is the support site of Spybot S&D.
Lavasoft Support is the support site of Ad-aware.
Wilders Security has since stopped hijackthis log support due to the lack of experienced helpers.
Others that I would recommend Zerosrealm, Subratam.org, SpyWare BeWare and ComputerCops, but generally all those on that list will have experts to help you.
Texruss and ChrisRLG are Teachers at The TomCoyote Forum.
There are still some knowledgable people left posting here at Dell, so you may still get help from them.
I wish you all the best at getting your computer clean.
pskelley
in training at
TomCoyote and
SpywareInfo
kittycat23
3 Posts
0
August 24th, 2004 01:00
jwatt
4.4K Posts
0
August 24th, 2004 05:00
Since your antivirus software didn't resolve the problem, download, install, update and run Ad-Aware and Spybot as described in this article. Be sure to configure Ad-Aware as described in the article!
If the problem still isn't resolved, download HijackThis, a malware analysis and removal tool, and submit the log it produces for analysis.
Create a directory (folder) in the root level of your C: drive named HJT. Unzip HijackThis.zip into the newly created directory.
After installing HijackThis.exe in the directory C:\HJT, run Hijackthis from that directory. Click on the 'scan' button and then 'save log' button. Save the file in the directory C:\HJT. Use a name like HijackThis.txt.
Copy and paste the contents of the log you saved in a new message in the Virus and Trojan Removals board at TomCoyote.org for review by certified volunteer experts. Registration is required before posting. Be sure to describe the problem you're experiencing. DON'T ATTEMPT TO FIX ANYTHING REPORTED BY HIJACKTHIS without expert advice!
There are lots more people with malware problems they haven't been able to resolve than there are expert HijackThis analysts, so please be patient. See this post by ChrisRLG for other sites available for analyzing your HijackThis log.
Jim