NzDc,

Click my name and private message me the pc service tag number as well as your registered name, email address, and phone number.

Welcome to the Dell Community @NzDc 

To better assist you, the members would need the exact model number and OS of your laptop/desktop???

Best regards,

U2

PLEASE DO NOT POST ANY SERVICE TAG!!!

@NzDc  and @DELL-Jesse L 

Would you like to inform the community of the solution???

Or is it customary to leave everyone in the dark about a "PM" solution???

Best regards,

U2

Thank you @NzDc 

Knowing that can help someone in the future with the same problem.

Please post back if anything changes.

Best regards,

U2

I could not solve the problem, so I reinstalled the OS.