Unsolved
120 Posts
0
4844
Problem using the Community forums
During the last few days, I have been unable to login to the forums. When I try to login the message is, "We are sorry but there seems to be a problem. Please try again after some time.". I changed the password and still couldn't login. For some reason I could login later. I can't give kudos or edit a post I just created. I'm using Firefox version 68.0.1 (64-bit), Mozilla Firefox for Ubuntu 1.0. Any ideas why this forum is not being friendly for me ?
Hmm, so after U2CAMEB4ME advised to click the 3 dots menu, if I view the thread here, I see my original post and six replies. But only the first post has the 3 dots menu?
DELL-Chris M
Community Manager
Community Manager
•
54.3K Posts
0
August 1st, 2019 07:00
jehoshua,
I only use the Google Chrome browser with the Khorus Forum software. Install the Google Chrome browser. Log into the Forum and retest. Go to that thread, all of your post/replies should have the three vertical dots.
jehoshua
120 Posts
0
August 2nd, 2019 17:00
Installing a different browser for one forum is not a solution, especially Google Chrome, which has security risks. Plenty of details on the internet - https://www.forbes.com/sites/daveywinder/2019/08/02/has-chrome-76-given-billions-of-google-users-an-incentive-to-use-firefox-instead/
jehoshua
120 Posts
0
August 2nd, 2019 22:00
The Kudos bug was happening a year ago, see https://www.dell.com/community/New-to-Dell-Community/Kudos-doesn-t-show/m-p/6134660#M182677
jehoshua
120 Posts
0
August 3rd, 2019 16:00
I'm not getting email notifications, even though I have ticked the box "Email me when someone replies".
Is there someone in the Dell Community who can fix these problems ??
jehoshua
120 Posts
0
August 3rd, 2019 17:00
I have the box ticked "Email me when someone replies", yet I wasn't receiving any emails. So, checked the email server, here is what is happening ..
Can someone fix this bug please ?
jehoshua
120 Posts
0
August 3rd, 2019 20:00
I had the same thing. My post about it was marked as 'spam'. Is that a solution ? Anyway, here it is ...
I have the box ticked "Email me when someone replies", yet I wasn't receiving any emails. So, checked the email server, here is what is happening ..
Can someone fix this bug please ?
jehoshua
120 Posts
0
August 4th, 2019 16:00
All the details are in this post, which has been incorrectly marked as spam. I've notified a moderator, twice now:
https://www.dell.com/community/New-to-Dell-Community/No-email-notifications-sender-address-failed/td-p/7348802
jehoshua
120 Posts
0
August 4th, 2019 16:00
I have the box ticked "Email me when someone replies", yet I wasn't receiving any emails. So, checked the email server, here is what is happening ..
Event: rejected
User: -remote-
Domain:
From Address: noreply@dellcommunity.dell.com
Sender: Aug 4, 2019, 1:44:01 AM
Sent Time: smtp.lithium.com
Sender Host: 208.74.204.5
Sender IP: unauthorized
Authentication:Spam Score: 0
Recipient: **my_email_address**
Delivery User: ***********
Delivery Domain:Delivered To: **my domain ***
Router: reject
Transport: **rejected**
Out Time: Aug 4, 2019, 1:44:01 AM
ID: 1htwCR-000DhH-Bp
Delivery Host: smtp.lithium.com
Delivery IP: 208.74.204.5
Size: 0 bytes
Result: Sender verify failed
Can someone fix this bug please ?
DELL-Chris M
Community Manager
Community Manager
•
54.3K Posts
0
August 5th, 2019 06:00
jehoshua,
It is standard Forum software troubleshooting to test multiple browsers to see if the issue appears on them. Test Microsoft Edge (if running Windows 10) or Internet Explorer if not.
You did not have the following checked in your Forum Notification Settings =
Notify me when I post, reply, submit a review, or comment
Automatically subscribe me to all topics or reviews I participate in
I have checked them for you. You should read through the 12 others listed under, "Email Notifications Notify me of:", and change them from Never.
You have to edit your email server rules to allow noreply@dellcommunity.dell.com
jammac
124 Posts
0
August 5th, 2019 08:00
"You have to edit your email server rules to allow noreply@dellcommunity.dell.com"
"dellcommunity.dell.com" does not exist in DNS. You have to add it to DNS. Don't ask a million people to add exceptions such that they can receive those mails. (Note: Non-existing domain names is one of the first things checked by anti-spam.)
So I will go and ask gmx.net or live.com to reconfigure their email infrastructure so I can receive mails from dell community. /s
Typical style response...
Read the Forum Terms of Use.
jehoshua
120 Posts
0
August 16th, 2019 02:00
jehoshua
120 Posts
0
August 16th, 2019 02:00
Well, there is still no solution to these problems, although one item is fixed it seems - I can login to the forums with Mozilla. Here are the outstanding issues ..
1. The email problem sourced from a Dell DNS issue is still not fixed. I just checked our email server logs and there are 3 fails in the last 4 hours - "sender verify failed".
2. Still can't use the Kudo
3. Cannot edit posts; only the first post has the 3 dots
jehoshua
120 Posts
0
August 16th, 2019 02:00
@jammac - Yes I totally agree with what you have stated. Imagine asking millions of people to adjust their email server configurations, when the source of the problem is a Dell DNS.
If I could give you a Kudos I would, but it still doesn't work for me.
robert p
9.4K Posts
0
August 16th, 2019 06:00
Hi jehoshua,
Thanks for posting. Apologies that your Forum experience has not been as you expected so far.
Since your troubleshooting and assistance by @DELL-Chris M did not resolve your issue, I've escalated it to the Forum Platform Administrator and Dell IT to look into it. When I receive information back from them I'll either post it here or in a Private Message to you. Basically, we use Private Messaging to keep customer's personal/private information from public view.
It is Friday and several of my contacts are out of the office, so my responses may be delayed until next week. Thanks for your patience while we sort this out from our end.
Regards,
Robert
jehoshua
120 Posts
0
August 16th, 2019 20:00
@robert p - Okay, thanks for your help. Two observations today ..
1. Using Firefox, I can login to my account at https://dell.com ok
2. Looking through emails, I used to get email replies from the Community, yet the email server setup is the same ??
3. Just now, I was able to login to the Community forums using Firefox okay. I had been using https://dell.com a lot for chat and browsing. Cookies maybe ?? Cache ?