Shouldn't take more than a few minutes. An hour is excessive... How did you try to do the update, using SupportAssist or Dell Update to manage it, or manually?
You may have no choice but to force power off and hope the motherboard didn't get bricked...
Assuming it reboots normally, try the following:
Manually download the BIOS A14 .exe file onto your desktop from the Support page for this model
Close all open apps and all open windows
Disable your anti-viral app
Right-click the downloaded file and "Run as Administrator"
When PC reboots automatically after the update, make sure your antiviral app is re-enabled and running
If you update BIOS to A14, do it manually as described above. The update is to fix recently discovered security holes in Intel processors. So consider the risks of updating BIOS vs the risks of getting hacked...
And double-check the support page for the XPS 8700 to make sure the Intel chipset(s) drivers etc are also updated to help close some of these new security holes.
Thank you. After about 3 hours I restarted the machine. The startup took about 5 minutes but went back to windows. I checked my bios software and it says A13 and doesn't show an update happened that day. Everything is running as normal. I updated it through dell support assist app. I havent retried to update the bios.
DO NOT INSTALL THE A14 BIOS UPDATE. Mine did the same thing except now I get black screen after start up and I only get a few seconds to view the monitor if I turn it off and on again. I uninstalled the video card and used the onboard output, still the same thing. Reading through some of these threads there seems to be some serious issues with the bios update. Now I'm trying to piece together a fix for mine but have been unsuccessful so far. Very frustrating, will probably need to rebuild it now.
Open case and remove motherboard battery (check Service Manual for details)
Press/hold power button for ~30 sec
Reinstall the battery (Time for a fresh CR2032 3-volt coin cell battery?)
Close up and connect mouse, monitor and keyboard
Reboot
Did you physically remove the add-in video card? Otherwise onboard Intel Graphics ports won't work. And I don't understand why you think removing the video card will do anything helpful.
RoHe
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September 5th, 2019 19:00
Shouldn't take more than a few minutes. An hour is excessive... How did you try to do the update, using SupportAssist or Dell Update to manage it, or manually?
You may have no choice but to force power off and hope the motherboard didn't get bricked...
Assuming it reboots normally, try the following:
Post back and let us know what happens...
RoHe
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September 6th, 2019 16:00
Glad the system restarted normally. Whew!!
If you update BIOS to A14, do it manually as described above. The update is to fix recently discovered security holes in Intel processors. So consider the risks of updating BIOS vs the risks of getting hacked...
And double-check the support page for the XPS 8700 to make sure the Intel chipset(s) drivers etc are also updated to help close some of these new security holes.
DougWin
1 Message
0
September 6th, 2019 16:00
Thank you. After about 3 hours I restarted the machine. The startup took about 5 minutes but went back to windows. I checked my bios software and it says A13 and doesn't show an update happened that day. Everything is running as normal. I updated it through dell support assist app. I havent retried to update the bios.
carl endo
6 Posts
1
September 21st, 2019 10:00
DO NOT INSTALL THE A14 BIOS UPDATE. Mine did the same thing except now I get black screen after start up and I only get a few seconds to view the monitor if I turn it off and on again. I uninstalled the video card and used the onboard output, still the same thing. Reading through some of these threads there seems to be some serious issues with the bios update. Now I'm trying to piece together a fix for mine but have been unsuccessful so far. Very frustrating, will probably need to rebuild it now.
RoHe
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September 21st, 2019 18:00
@carl endo - Did you try clearing BIOS?
Did you physically remove the add-in video card? Otherwise onboard Intel Graphics ports won't work. And I don't understand why you think removing the video card will do anything helpful.
carl endo
6 Posts
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September 22nd, 2019 08:00
I unsuccessfully did a bios reset already. I removed the video card because in another thread that was done and the drivers had to be reinstalled.
savvy2
2 Intern
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September 22nd, 2019 11:00
answer is 5 minutes max. (10mS per byte, do the math, ) that is what it take, on modern EEPROM.
next time
use F12, bios update.
use this only and it won't brick the PC.
using windows to flash burn eeprom firmware , and windows infected (are not they all) is crazy. stop doing that.
if your F12 menu lacks that, then use DDDP method shown at dell.com (dells DrDOS burn) 2nd best
window burns are really blind faith and brick city, gee google this, 3million hits and bios update + brick.
learn and burn.
savvy2
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2.5K Posts
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September 22nd, 2019 11:00
listen to the song.
millions fail, and the beat goes on.... when will it stop ,nobody knows, but autobios updates are super silly,, IMO
also heard at weddings..... jokers, hack the DJ.