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Inspiron 7577 keyboard problem
Hello, everybody, it seems that a whole batch of dell Inspiron 7577 are having keyboard issues, (a lot of people this year started having the same problem) I bought mine two years ago and the problem started two months ago, below it's my experience with that problem and the horrible call center service.
This is to anybody who is having the same problem with that laptop.
It seems that this problem it's happening to a lot of people with the same laptop (including me) but I noticed this problem when I was using "nano" and couldn't close it with CTRL + X then W started the same problem and then the whole line from 2 to X including the caps lock and tab.
I read in the forums about software problem but the difference is that I was using Archlinux!, so I just formatted this thing thinking that maybe was the BIOS and reinstalled windows 10 and upgraded all drivers, but I had the same problem intermittent keyboard issues.
I called tech support and it was just a terrible service like the worst ever! there was a guy that said that my keyboard was fine because the diag tool didn't show an error code and it was software problem... I told him that even in the BIOS those keys were not working and he just didn't know what to do so he transferred me to customer service to get a refund for my warranty (they never did..) I had to call 3 times until I spoke with somebody in Spanish and at last I got a keyboard replacement!.
Dell home tech support its horrible just horrible and sorry guys if you are having the same problem its a hardware problem nothing else you can do but get warranty (you can get it online, wait 3 days and then request a technician to replace it, also try to contact support in Spanish they know way more than the guys in the English call center if you do now know Spanish good luck!).
Teetertotter
293 Posts
0
December 16th, 2019 13:00
Did your problem come about in updating the BIOS driver chip, attached to the motherboard?
theos_u
4 Posts
2
May 23rd, 2020 19:00
If anyone else comes across this issue, I solved mine by adjusting the keyboard cable that is underneath the battery and goes into the motherboard. The cable was loose and not all keys were working. Just make sure the cable goes all the way in and the white tab is pushed all the way down, it feels like it doesn’t go down but it does.
Vishnu21
9 Posts
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September 18th, 2020 19:00
How did you get in there? Any piece of advice?
@theos_u
theos_u
4 Posts
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September 18th, 2020 21:00
I just took out the battery screws, lifted the battery and was able to access the cable
theos_u
4 Posts
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September 18th, 2020 22:00
It’s removable on the Inspiron 7577
theos_u
4 Posts
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September 18th, 2020 22:00
I have no idea, I only posted this about my keyboard, when I was fixing it, look up some dismantling videos on YouTube for the model number and it usually walks you through all the cables as they are disconnecting them
Vishnu21
9 Posts
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September 18th, 2020 22:00
@theos_u ok thanks my monitor started giving sporadic flashes. Where is the monitor cable?
Vishnu21
9 Posts
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September 18th, 2020 22:00
@theos_u well wait, isn't the battery non-removable?
Vishnu21
9 Posts
0
September 18th, 2020 22:00
@theos_u ok tnx a lot.
Vishnu21
9 Posts
0
September 22nd, 2020 20:00
Hey btw which cable belongs to the keyboard?
@theos_u
James Last
8 Posts
2
June 20th, 2021 10:00
I have not so much cured this problem on my Dell 7577 but learnt to live with it. It seems to start when the computer gets really warm so I tried the following:
Pick up the computer with your right hand placed such that the thumb is near the power button with fingers underneath and left diagonally opposite, thumb on the edge near the mouse pad then twist your right hand down pressing with the thumb and left fingers up. This doesn't need to be a lot of force but enough to slightly torque the whole keyboard and I find that after the keys work again. I guess it is a design fault and they have not left enough space for the keyboard wiring harness.