Dell Inspiron 15 7000 Gaming laptop gets to 'Dell' startup screen then stops

Question

Hello,   My Dell Inspiron 15 7000 laptop wont start-up beyond the Dell screen. It keeps clicking off and turning back on again and again on repeat. Here is the troubleshooting I've done:   - First I ran a diagnostic with the F12 menu. During which it said 'Hardware scan resolved memory issue. Performing a deep scan.' but I didn't need to click anything, it wasn't a pop up. At the end the pop-up said 'All tests passed. Validation: 76102'. - I tried resetting to BIOS settings in the BIOS menu, nothing changed. - I tried taking out the battery and holding the power button down to drain residual power and nothing changed. - I checked that its detecting my C drive where windows is installed and it is. It's also finding my D drive (not sure if that is important) - I tried getting it to boot on safe mode, but it won't go to the AutoSupport screen. I checked in the BIOS menu and AutoSupport is supposed to come after 2 failed attempts at opening windows, which suggests to me that windows is opening and then the laptop is shutting down (?). -I'm away from home so I can't perform a system recovery as I have nothing to back-up my drives on, and don't have the money to buy another external hard-drive.   I'm not really a laptop expert, I've run all these diagnostics following forum posts but none have worked, and I can't find anyone else with a similar problem. Part of me wonders if its a problem with the fans or something, but they seem to be turning on and it surely would have come up in the diagnostic?   I rely on my laptop for work, any help is appreciated.   Best, Ed

EdWaller1 · Accepted Answer

FIXED!!!

I downloaded the Windows 10 Installation media on this to a USB with someone else's laphttps://www.microsoft.com/en-gb/software-download/windows10" target="_blank" rel="nofollow noopener noreferrer nofollow ugc noopener noreferrer">https://www.microsoft.com/en-gb/software-download/windows10

I launched the USB with the F12 menu on startup. I clicked 'Repair my Computer' instead of reinstalling Windows. I went on Troubleshooting and launched Windows from there, it detected that the problem was the latest update so it uninstalled it and now its working!!

Thanks for all the help

LSUFAN51 · Answer

I'm assuming windows 10 is on the computer......

Please power off computer, turn on and off three times. On the third time, computer should boot into the Advanced Recovery environment. Click on Troubleshoot, Advanced Options, and select either System Restore or Startup Repair.

Please click on link below for additional information.

How to Fix Windows 10 Stuck in Infinite Boot (Official Dell Tech Support):

https://youtu.be/WABBLikUz8o

Kflash08 · Answer

Seeing that the diagnostics detected a memory issue, you may have a faulty RAM module. Try checking the memory again using memtest86.

EdWaller1 · Answer

Hi @Kflash08,   I'll try to do this today and report back how it goes.

EdWaller1 · Answer

Hi @LSUFAN51

To clarify, it's not stuck on boot up, it switches off and then tries booting up again.

I've tried both switching it on and off with the button 3 times and also leaving it to try and boot itself 3 times and neither bring me to the recovery screen. And yeah it's Windows 10, sorry I forgot to clarify.

LSUFAN51 · Answer

Glad to know the computer is up and running again. Also, thanks for sharing the solution for others to see and be a help to them.

One more suggestion:

Back up windows 10, important files, documents, pictures and other important stuff to an portable external drive or to an cloud backup software. When the computer is experiencing software problems, this will save you a lot of headaches and money. There're a lot of back up software that you can install but I will name two that are very common on the internet computer forums:

Macrium Software Home Free (or paid) Edition - Most people use the free edition. In the free version, you could create a system image of window 10 and schedule it daily, weekly or what you desire. In paid version, you could create a system image as well but you can backup your files, documents separately.

Macrium Backup Software

https://www.macrium.com/

Acronis True Image 2020

https://www.acronis.com/en-us/personal/computer-backup/

Mvsii · Answer

My computer won’t start up. I’ve tried all the options and it states PC DID NOT START CORRECTLY. tried trouble shooting, NO RESTORE POINTS HAVE BEEN CREATED. Went to factory reset. During factory reset, it freezes at 25% Applying the backup images & 40% Overall. Left it here several days & it never gets past this point. Any ideas?

EdWaller1 · Answer

Did you try the solution I put? Download the recovery thing onto a USB and launch it by tapping F12 on startup?

Inspiron

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