I bought a 5593 Inspiron in March and have probably the same Goodix reader. Does just fine setting up but after a few log ins can't recognize my finger print anymore. I basically gave up after updating and also reverting back to a previous driver. Its not worth my effort to fix it because its not something I have to have. At least mine still shows up in device manager which doesn't appear to be happening for you.
Clintlgm
3 Apprentice
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1.5K Posts
0
May 22nd, 2020 09:00
That is very much sounding like a hardware failure? You can try updating the Intel IO and Chipset drivers.
Johnnythegeek
2 Intern
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247 Posts
0
May 22nd, 2020 09:00
I bought a 5593 Inspiron in March and have probably the same Goodix reader. Does just fine setting up but after a few log ins can't recognize my finger print anymore. I basically gave up after updating and also reverting back to a previous driver. Its not worth my effort to fix it because its not something I have to have. At least mine still shows up in device manager which doesn't appear to be happening for you.