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9550 Touchpad
The touchpad on my XPS 15 9550 suddenly stopped working properly, the Right-click no longer works, nor does left-click and drag, all other touchpad functions work normally, so do mouses and touch screen. The same behavior in 'Safe modes' and a system restore did not fix it, I have gone over and tried differet touchpad settings but nothing helps. I did find work arounds, Two-finger gesture right-click and double left-click and drag.
I am also having trouble finding the drivers on the Dell website, when I enter the service tag for the "touchpad driver" it states "No drivers found"
Thanks for any help
petersondillard
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May 22nd, 2020 11:00
I have exactly the same problem. Anyone know how to fix it?
ejn63
10 Elder
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May 22nd, 2020 11:00
Remove the base cover and carefully check the battery (directly under the touchpad) for signs of swelling. If it's swelling, remove it and dispose of it immediately.
ejn63
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24.7K Posts
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May 22nd, 2020 12:00
A raised touchpad is indeed an indicator of a swollen battery. An even earlier indication is a touchpad that's difficult or impossible to press.
Rick 9550
4 Posts
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May 22nd, 2020 12:00
Thanks @ejn63 . That makes sense, I will open it up ASAP and inspect it. I've been in there before to replace the power jack.
Rick 9550
4 Posts
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May 22nd, 2020 12:00
Thanks, the touchpad is not raised up in that area, which I read is an indication of battery swelling but I will check it out internally ASAP.