Area-51m R1, Intel UHD Graphics driver blue screen

Question

There is a new Intel UHD Graphics Driver ver. 26.20.100.7262 ,A03 dated today available for Alienware Area-51m. I have just tried three times to install the driver restoring my system even closing all applications running in the background but always BLUE SCREEN with stop code DRIVER_IRQL_NOT_LESS_OR_EQUAL.  I had to shut down my system myself. But driver has been installed - there it is in device manager. Have you got any problem during installation?

Mary G · Answer

Drivers must come from Dell not Intel. Dell customizes drivers for your exact model. Check Dell Downloads if you did not get the driver from Dell.

Andberg · Answer

Me again. I'm asking if it happened for anyone. If no that means problem with my laptop/software

Andberg · Answer

Driver is from DELL

tapesidea705 · Answer

hello it happened to me aswell, have you found any solution?

A51-06 · Answer

Try uninstalling the driver and doing a UHD GPU test in SupportAssist.

tapesidea705 · Answer

it does aswell with nvidia driver update the last two new ones it install half way and the gets to blue screen.

so the i should try to uninstall the intel graphics driver and run test in the diognostics monitor and screen section video card?

A51-06 · Answer

Yes you should try that.

tapesidea705 · Answer

it said

We did not find any issues.

so i don't know, so i don't have uhd 630 installed and if i try to install i guess it will be the same blue screen again, i manage to install nvidia driver 446.14 that installed fine, but the newer ones was giving me blue screen.

A51-06 · Answer

Try it in safe mode.

tapesidea705 · Answer

ok will try to do that thank you!

A51-06 · Answer

It’ll work like Normal without safe mode. I used to have my 15 BSOD when the intel dynamic platform drivers were installed. Turns out the drivers from dells website were the latest ones but the ones on my computer were old like 2013 old.

i uninstalled the old ones and installed the new ones and it works.

A51-06 · Answer

Hope it works.

tapesidea705 · Answer

so what happened i downloaded the latest uhd graphics driver from dell from my tag on drives and then the nvidia driver 451.67 and went into safe mode installed the intel driver all went fine i did a restart all was fine, then i went again in safe mode and installed the nvidia driver all went fine after the restart i logged in and while all was starting up it disconnected usb and went again blue screen and after that it restarted and logged in again i had a look and the newest drivers are installed. so far so good! thank you! i just wonder what could be the cause and will i need to install the new drivers in safe mode always or? will it work just as normal.. anyways thank you so much!

tapesidea705 · Answer

oh ok then! once again thank you so much! have a good evening or morning!

A51-06 · Answer

Thanks.

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